Hotel Apollo Opera

I made a reservation in January to travel to Paris in August. Due to my family members' health condition, I'd like to adjust the reservation (not cancel the reservation), which is a very small business for a hotel. However, I called many times in the last few weeks and the front desk staff was extremely stubborn. Not only he refused to change, he asked me to speak French only even if he can speak English fluently. I have traveled 30+ countries and made hundreds of hotel reservation. I should say this is the worst experience. I will continue to contact them until someone with basic sense and humanity will help me resolve this issue. May the God Bless Them!

I would say the room was okay. Location is good. The staff is kind, however, I asked for a toothpaste and they did not have one?! I don't know if it is normal in France but abnormal from where I come from. I also asked for water on the phone and the receptionist asked me to come down and take it! Then why do you have a phone in there? So I did not appreciate the service.

This place is well-located clean and has easy access to everything very fast.
And I will like to give this place a better rate., but the bald guy at the front service desk in the mornings is the worse customer service I ever experienced in my life.
People like him destroy good businesses like this Hotel
He is a rude difficult 🤢 and non-cooperative person.
And he definitely doesn't have any knowledge of how to treat tourists or the general public.
I will stay again...?
Not if I know he is the one who will be there taking care of my stay.
And I recommend you reading this to do the same.

DO NOT GO!! We have stayed for 7 nights and every day it got worse. Our room was on the 6th floor which wouldn’t be a problem but the elevator had broken down on the second day and they didn’t repair it. Our shower hasn’t had any pressure in it for 5days, so we couldn’t shower properly, it was very inconvenient after a whole day of walking in the city. Even the room was falsely advertised I especially selected a room with a street view but didn’t get it. The breakfast is moderate, mostly sugary food, after a while it got boring. The staff was okay. This hotel doesn’t deserve the 3 stars. You can find better places for the same price. Just don’t go there doesn’t worth the trouble!!