Aloft New Orleans Downtown

Pros: location, economical, housekeeping staff was amazing and friendly.
Cons: you really get what you pay for. The hotel doesn't have an ice machine. We had to get ice from the bar, and if the bar was closed, it was up to whoever was at the front desk to get it. Half the time we were refused ice. It wouldn't have been such a big deal if the water from the sink got remotely cold. The toilets are LOUD. Expect to be woken up by your neighbors flushing their toilets. The staff in general was hit and miss. A few were friendly, but we also encountered staff that were cold and acted as though we were an inconvenience.

Overall, I wouldn't recommend it. I would pay a little more for a more comfortable stay somewhere else.

Not pleased with this place. When I checked in my bed had no sheets and cleaning supplies were left behind. The front desk was friendly and helpful.

Normally if I ask for a late checkout of 1pm its granted at the other locations. This hotel isn't fully booked and the manager insisted on that for me, a long-term member, she would have me pay an additional $75. So much for "membership has its privileges."
At this point I'm not sure what's company policy, but again I normally can get a late checkout at other locations at no charge.

Love this city, but this particular Aloft I won't be back.

The overall hotel had a modern feel but doesn't seem as if it is maintained very well. Very dingy. The room was somewhat dirty as well. The location from the French Quarter was good and the front desk staff was pleasant, but the location is all that this hotel really has going for itself.

As soon as I walked in the room, the bathroom sink faucet was coming loose and looked like it was about to fall off. We had to call and get it fixed for fear that they would blame us for the damage. The glass on the inside of the shower was filthy and the headboard on the bed was also dirty.

I requested to have my room cleaned, which you have to call before 10 a.m. for same-day cleaning, which is something I really wasn't too fond of. Then, when I called to schedule a cleaning for the following day, when the day came, no one ever came to clean my room, which I was really looking forward to given the somewhat filthy conditions the room started off in. Yet, someone knocked on my door with the cleaning cart and only handed me 4 wash clothes. I was really confused and inquired about someone actually coming to clean the room and they responded that they were not with the cleaning crew. At that point, I asked if he could just stand there and hand me the cleaning products off the cart so I can spray down some things in the room, clean up some and give the spray bottles back in two minutes. He agreed. For the price, I could have stayed elsewhere in the French Quarter with better service.