Jaz Solaya

This is our second time at Jazz Solaya Hotel and this time was the worst in Jazz group in general.We are an Egyptian family of 3 with our English friends also a family of 4. It started since the booking, the person in charge of the reservation had a bad attitude in dealing with us and told us that the hotel is almost full however on their website there were still available rooms left and when we mentioned it he told us I will update the website right now. The surprise that we booked the same rooms we asked for after the call with around 5 hours. After the booking we called them for some notes mentioning that we have a baby and need a room in ground floor sea view, another guy took our notes and confirmed it. On the day of arrival, they said unfortunately you will stay in the first floor and when we refused they said we cannot help more. My wife asked them if their are available rooms with pool view in the ground floor they said yes and we took it only when we asked.

Most importantly on the second day one of the receptionist called Islam came to the pool and he started talking to my wife and our English friend asking for their nationalities, and when he knew that my wife is Egyptian he said “for you it is fine we are Egyptians, the comment is not important for us” and started to address the English woman asking for her room number to take her feedback.
The last day on check out. I called the reception asking to send someone to help us with the bags. They told me bring the bags outside the room and leave it however when we came the first time we left it in the room as usual and the receptionist was very polite responding that we will send someone to take it ASAP. It seems that the management has changed or maybe their policy we are not sure but definitely our first experience cannot be compared with the second one. I am not recommending this place for anyone who believes that people regardless their nationalities, skin color or religion should receive the same service as long as they pay the same amount for it.

Good afternoon. We were at Jazz Solaya with our family and children. I really liked the hotel. The service is excellent. The staff is friendly. I would like to mention the animation team. Kim and Shark are very cool. Well done guys. And my children really liked the kids' club.
But there are also negative sides. Ahmed's touring is very incompetent. Stupid enough. He doesn't know his job well. He did not respond to our requests. The impression of the hotel was spoiled because of one person. I think he needs to work on his communication skills and learn his obligations.

We are a couple who lived at the jaz Solaya hotel until March 2024. Everything was fine until one incident that occurred in this hotel. We always kept our funds in the safe in the room, in the hope that it was safe. But on March 12 we had to leave and go somewhere else city, because the plane departed from Hurghada. When checking out of the room, they took a bag with documents and money from the safe. We got into a taxi and upon arrival in Hurghada we discovered that a large amount of $2000 was missing, and instead of $100 bills, they replaced it with a few 50$. We contacted the administration, but no one answered us, apparently this scheme has been working for a long time! Let me remind you that the money was always in the safe under a password in our room 1218. This is hotel theft! We, like other people, were hoping that the safe was reliable, but it was not.👎

Whatever happens, it prevents hotel management from stealing personal funds directly from the guest room from the safe. Guests, be careful - you are not protected!