Wyndham Grand Residences Costa del Sol

I had a highly disappointing stay at this so-called “resort.” First off, I wouldn’t even call it a resort—it’s more like a low-class apartment complex on a huge plot of land filled with timeshares. From the moment I arrived, the experience was unpleasant.

The staff is unprofessional and unfriendly, especially a young blonde-haired receptionist who seemed to have no interest in helping guests. The front desk was completely disorganized and didn’t bother to provide any assistance in finding my room. When I asked for help with my bags, I was told, “You must do it yourself.” This lack of basic hospitality was shocking.

The rooms are extremely dated and desperately need restoration. They look and feel neglected, far from what you’d expect at a place advertising itself as a “resort.”

To make matters worse, the van driver ignored me entirely when I tried to ask a question. At first, I thought he didn’t understand English or Spanish, but it became clear he was just indifferent. It was incredibly frustrating to be treated so poorly throughout my stay.

Overall, I felt unwelcome and disregarded. I wouldn’t recommend this place to anyone looking for a pleasant, relaxing experience. Save your money and find somewhere that values its guests.

A Traumatic Stay and Nonexistent Security

I am a 15 years old girl, and this stay at Windham Grand Costa del Sol will remain etched in my memory, but not for good reasons. What was supposed to be a peaceful family vacation turned into a traumatic experience.

During our stay, our room was broken into. A thief stayed inside for 20 minutes without any intervention, despite the presence of security cameras. This incident had a profound psychological impact on me and my family, especially on my sense of safety. Since then, I have been unable to sleep peacefully, constantly fearing that an intrusion could happen again.

For a hotel that claims to be prestigious, I expected them to ensure the safety of their guests and take situations like this seriously. Instead, this experience has left me feeling vulnerable and unsupported.

I strongly advise against this place for anyone seeking a safe and peaceful stay.

A complete disappointment after a break-in and poor handling of the situation

I am extremely disappointed with my stay at *Windham Grand* in August 2024. Despite our high expectations for this resort, our experience was marred by a serious security breach: our apartment was broken into, resulting in material losses worth nearly €10,000. The door to our room was forcibly opened, revealing a clear failure in the hotel's security.

While the staff tried to assist us on-site, the hotel and insurance's handling of the incident was far from satisfactory. The compensation offered is inadequate and does not cover the actual losses, the cost of our stay, or the emotional distress my family endured following this traumatic event.

Additionally, there was a lack of serious communication and follow-up from the hotel management. This stay was supposed to be a moment of rest and relaxation for our family, but it unfortunately turned into a nightmare. I cannot recommend this hotel to travelers who value their safety and expect quality customer service.

Didn't stay at the hotel after reading many negative reviews. Mainly it not being an actual hotel, but a series of apartments. It not being kept clean, having poor customer service and although it's close to the beach it seems like you can't really walk there because you'd have to cross a highway/motorway to get to it. So after booking mistakenly at least one month prior to my stay and attempting to cancel the same day, I found out all fees are non-refundable. This is the first time in about 20+ years of traveling I've seen no fees refundable for a "hotel" stay. Not even a percentage. So take this review as a warning to carefully read the booking/refund policies for every stay.

The hotel did not meet our expectations. Upon checking in, our room was dirty, with cigarette butts and ash left on the floor. The bathroom was also unclean, with hairs in the bed linens. We reported this to the staff, and while the cleaner did come to clean again, the result was no better and seemed completely unnecessary. The following day, my five-year-old son found a pill under the sofa, likely medication for anxiety or sleep disorders. This could have been very dangerous if ingested by a child, highlighting that the floor had not been properly swept. It felt extremely unsafe to have our five-year-old and two-year-old in such an environment. They cleaned again, but by then we had already spent 2 out of our 3 nights there.

On a positive note, we were satisfied with the pool area for our children and the excellent gym facilities. However, the food was subpar—low quality at high prices (which would have been acceptable if the food had been good).

In summary, we would not recommend this hotel and will not be returning. Although we were compensated with 50 EUR to spend at the restaurant, it did not significantly improve our overall experience.