Palace Hotel San Michele

Staff was so friendly and accomodating for our large family (two rooms for 6 people) even though we arrived late and hungry. The front manager spoke great English, walked us to our rooms and explained things to us. Breakfast was much fancier and more than we expected (compared to the usual free hotel breakfast in North America). Rooms and hotel were very clean. Free parking was appreciated. Incredible views from our room and breakfast room.

The hotel has a spa agreement with their neighbors. So ask at front desk. Probably they will charge you 10 for the use a of bath robe and some flip flops. It’s worth.

This hotel is beautifully situated at the highest point of Monte SantʼAngelo. The view on the coastline of Puglia is truly gorgeous. You can feel that this hotel used to be very chic and full of grandeur, but nowadays it exudes faded glory. Everything feels a bit dated and the rooms could use a make-over.

The shower for example is so very small, that I can't imagine how a bigger person could fit into it. The towels were more akin to bed sheets, very thin and not soft at all. The room was clean and the airco works very well. We were shocked to find that the little water bottles in the mini fridge were not complementary, but would cost us two euros. The wifi is very slow.

We had dinner once in the restaurant of the hotel. The food was good, but not exceptional. The service should really be better though. Again: everything looked very chic, but the service wasn't attentive at all. For example: we ordered a bottle of sparkling wine and the waiter did not bring us a wine cooler for the bottle. They took away my cutlery after I finished the first course and just forgot to bring me new cutlery for my main dish. Since nobody noticed me signing for attention, I had to take cutlery from a table next to me to eat my food.

We also used the wellness. At first glance everything looked very beautiful, but quickly we noticed that a lot of functionalities just didn't work and some of the small tiles in the swimming pool had come loose en just lay around on the bottom of the swimming pool.

The breakfast buffet had lots of options to choose from. The system was not efficient however. You had to queue and ask the staff for what you wanted to eat. I noticed a big language barrier when the guests tried to communicate with the staff. Most of the staff could not speak English. The view from the breakfast room is excellent.

The hotel has a lot of parking space and a beautiful swimming pool with a splendid view. The hotel also offers the possibility to visit a private beach, a twenty minutes drive from the hotel. I recommend visiting the beach, which is very nice.

The hotel is very well located with a very nice view from both the breakfast and the swimming pool. However, most of the facilities are decrepit and the bathroom was quite small. In addition, the breakfast was not so bad but could be drastically improved.

Amazing view and well-furnished hotel. Friendly staff. Some details during meals must be improved for a place of this category: quality of raw pasta, the waiters are professional but run too fast like in a diner

Weird layout of the hotel and rooms. Bed is fine but not really very comfy. Bugs everywhere but that's not their fault, just a buggy area. Hotel staff very nice. They have a pool but it's not heated, so may come as a shock when you jump in. Breakfast was fine.