V-View Beach Resort

The room is huge and clean, but there were stains all over the makeup desk, and the closet handles were loose and broken.
The worst thing about the room was the bad, I leatrely slept on the springs, and I felt the metal frame of the mattres in my back. That was the worst bad I had in Thailand.
And the odor of the essence they had put was unbearable.

It is not a 5 star hotel, more like 2 or 3.

stayed here for 3 nights.
as you enter the room there is already a document listing the price for every damage that will be found in the room after you leave - even a stain on the towel. This information is very negative and I did not feel welcomed.
the room is big and nice, but the mattress wasn't comfortable at all.
My experience in this hotel was bad mostly because of the staff. most of them doesn't know English, only 1 receptionist knows English. I've asked for simple questions like - where can I find change? Can you order a taxi and they were struggling to do so.
on the evening for checking out I have ordered and paid for a taxi and a ferry ticket from a receptionist that didn't have very good English and it looked like it was his first time doing it.
In the morning after I did check out with the receptionist that knows English. My taxi was waiting and apparently I didn't have the copy of the receipt for my ferry ticket. I am convinced the receptionist from the night before didn't give it to me! I told the current receptionist I didn't get it and he didn't believe me. I checked all my pockets and bags and even went back to the room to look it up and it was not there. The current receptionist was not helpful, did not offer any solution and was very rude to me after I told him I didn't get it and if he can check their internal records.

At the end, the taxi driver, which have nothing to do with the hotel, was the one that helped me. he drove fast and talked with the ferry staff and was a big help.

I was very disappointed from this attitude which was un helpful, unpleasant and rude. 0 starts for hospatility.
It is very surprising as it is a 4-star hotel, and I've recived bettet treatment from staff in hostels I stayed in the past

I will not recommend to anyone on this hotel.

positive:
the hotel facilities are indeed beautiful and the pool was great.

Cons
- They tried to charge us for our groceries from 7 eleven claiming it was from the minibar
- Overpriced restaurant. It is quadruple the price of other nice places. Food is surprisingly less than average. 1k baht for a meal
- Loud noise all morning. Loud school nearby speaking on the microphone (only during school year)
- Dirty pool as it is covered in dust
- Price of car rides is up in the air and the staff can and will change prices you agreed on after the ride was over. Running taxi scams through the hotel is annoying
- Not walkable. 8 minute off-road walk just to get to main road to get other taxis. The dirt path to the resort has rough terrain for both car or motorbikes alike
- Terrible service. Rude and unreasonable reception manager (Mrs. Ma Tida). She was a nightmare to deal with as she was passive-aggressive. She desperately needs customer service training.

Pros:
- Easy access to massages
- Beach is nice (only in high tides)
- Big balcony
- Happy staff I think (they sing while they clean, like a musical, very cute)
- Scented oil for room aroma

rooms are big and comfortable but nothing special. Location is ok, nice beach and good restaurant but you have to walk like 200M to get to the main road and no sunset at all. Service was ok until the morning of my last day. I asked for 2 towels which they refused to give me in my checkout day. I took them myself so they charged me 200 bat for it. My family and I stayed there almost a week in 2 rooms, I believe they could help us with 2 towels for shower before checking out.... 🤷‍♂️