Proud Phuket Hotel - SHA Extra Plus

Unfortunately, my experience at this hotel was not the best. At first glance, the hotel looks nice, and the location is good—close to the airport and just a few minutes' walk from the beach. However, the service ruined the positive impression.

They tried to scam us regarding the minibar charge. We paid for the minibar bills on the morning of our departure, presented the receipts at the reception, and the employee accepted the cash—everything seemed fine. However, in the evening at check-out, a manager named Tim presented the same bills again, demanding payment. We informed him that we had already paid in the morning, but he claimed that this was impossible because the hotel does not accept cash. He insisted that we provide proof of payment, but we had never received a receipt from the employee in the morning.

When I asked him to check the security camera above the reception, he said there was no one available to review the footage, as everyone was at home. This argument went on for about 30 minutes. The manager showed zero professionalism—he raised his voice and accused us of lying. I told him the exact amounts we had paid and that the employee had taken the receipts, so they should have them in their records. Nevertheless, he kept insisting we were lying.

We refused to pay again, and in an extremely unpleasant manner, he said he would "graciously" pay for us, but that this shouldn’t be the case. I told him he didn’t need to pay for us because we had already covered the bill and were not responsible for their disorganization. When I mentioned the name of the employee who took our payment, he claimed that no such person worked there. We were falsely accused of lying—absolutely disgraceful.

Throughout our 10-day stay, there were several other instances where the staff was rude. You have to pay extra for almost everything in this hotel. They only provide one key card per room, claiming that the hotel is fully booked and they don’t have more, which is simply not true. Beach towels must be signed out on a special list, with a declared time of pickup and return.

We have experience with other hotels in the area, and compared to them, Proud falls far behind. The only positives were the breakfast, which was tasty and varied, and the hotel’s location. The staff, however, needs a complete overhaul.

The rooms are not completely clean. The small hotel pool looks much bigger in the pictures. I recommend reconsidering booking this hotel.

We picked up this hotel because it was close to the airport , but air it is not good . It is next to a market which it was dirty and noise until 9 pm. The smell of the area was really bad from the pipes. Also when we did the reservation we have paid for pool view room but the view that we got was from the 5 floor the corner of the pool. (If we know that we will not have pool view like the photos, we will not close the hotel ) . The room was not very clean , the floor was dirty and we find a big spider-web in the corner of the bed . Also the room had very bad smell from outside .

This hotel is convenient with a nice pool area and breakfast. But we never had hot water in 3 nights of staying there and some in our group never had working AC. We had to plead and beg for towels and put down a deposit for a second key in a double occupancy room. Do not recommend.

Don’t come to this hotel even if it was the last hotel room in Phuket. there customer service is the worst. They have zero flexibility and they will charge you for everything you touch there staff lack the ability and knowledge to work with customers. they wanted to charge me twice although I checked with them before and I after I do my reservation and they have confirmed that everything is fine. It was only when I came back and they kept asking me to pay again. I told them that they confirmed the payment in the morning but They said that I have to contact them although I showed them the confirmation. Their breakfast is very limited and the breakfast area is dirt and full of flies. You can get a descent breakfast from 7/11 which is a few steps away from the hotel with half the price. When it comes to the location there are other options near the airport with much better service and the quality. It’s not kid friendly. don’t come here at any cost