The Sixteenth Naiyang Beach Hotel SHA Plus

I booked a family room as i was with 3 small kids (8, 6, 2 yrs) we fly in from another country via Bangkok and still need to fly back home after almost 2 months summer vacation elsewhere so we have 3 big luggage ( no wonder i also pay excess fee at airport) and one small suitcase and a laptop and shoulder bag.
My complaint —
- The guy at the lobby who pushed one suitcase while i enter the door of the hotel said he can’t help me with the luggage as he stops neae entry to elevator, he said he can’t help me to bring up till my room which is at 6th floor, imagine how can i take up with 3 small kids. I end up putting the kids in the room, i went down by myself and took the rest of the 3 suitcases by myself.

- It rains a bit after we arrived in the room, water seep in from the windows and i call reception and i ask to come to see but instead send a two room service who comes with towel and put on towels near where water seeps in, a solution but it’s no long term solution, in every rain there will be water seeps in.

- I went down to ask for drinking water in the reception, the guy there showed me 7/11 shop near by and that’s where they sell water. So apparently they don’t even provide drinking water also.

The room is big in the family room, nice clean room and sheets but very small not clear tv. And balcony door cannot be locked so it’s unsafe for children.

All in all I give 2-3 stars only cos of the service. I had better experience of hotels within Thailand.