Radisson Collection Hotel, Bodrum

horrible experience. we arrived late at night. when we were shown our room it had plenty of ants, showed us other 2 rooms and they were also full of ants. unfortunately the reception did nothing to help us out. the place is beautiful but unfortunately they did nothing to help us sort out this issue. they dont care about their customers satisfaction.

I have stayed at this hotel for the fourth time, and it seems to be the last. Unfortunately, over the past 2 years, there have been changes for the worse:

1. We booked 2 rooms six months in advance and specifically requested that they be close together because we are a large family, but we ended up in rooms located far apart from each other. After 2 days of vacation, we had to move to another room - it was simply awful.

2. The rooms are cleaned very poorly; floors are not washed, balconies are dirty, shampoo bottles are empty, and disposable razors are not provided. Once they even forgot to clean the room altogether.

3. To order water or coffee to the room, we had to repeat the request 3-4 times. In the end, it was easier to go and get it ourselves.

4. Service at the breakfast restaurant is subpar: tables are not cleared of dirty dishes, and the waiters do not understand English orders.

5. The outdoor pool is dirty, and there's bird droppings on the fence.

6. The beach was not ready for the season; the construction of the platform for water entry was completed only around June 10th.

7. There are dogs on the beach (although they are supposedly prohibited, there is a sign at the beach entrance).

8. There are many non-hotel guests at the beach, making it difficult to find a free sun lounger in the morning and afternoon.

The only employee who tried to address the situation was Elena, but apparently her efforts were minimal, as there are clear systematic management errors at the hotel. Considering the above, this hotel clearly does not justify its cost.