Divan Bodrum Palmira Hotel

On Friday evening, after dinner, we visited Divan Turkbuku for dessert. Divan Turkbuku had long been synonymous with quality, but unfortunately, this reputation has changed. The service was exceptionally poor, a stark contrast to what I have experienced in the past.

The issues began with a lack of napkins—three napkins for four people, two of which were identical and one different. To my astonishment, one napkin had two spoons placed on it, and of the four spoons provided, two were mismatched. This was surprising and unacceptable.

When I brought these concerns to the hostess, explaining that Divan represents quality and inquiring about the issues at our table, she summoned the waiter. To my shock, the waiter informed us that they had no ice cream spoons available. This level of service is profoundly disappointing and falls far below the standards one would expect from a restaurant of Divan's caliber. After all these conversations we had four napkins and different ice cream spoons. It was an extremely disheartening experience.