Kuum Hotel & Spa

I would rate this hotel a 3/5. It boasts a fantastic location and impressive appearances, particularly in the lobby and rooms, with stunning views to match. The manager and front desk staff provided exceptional service, making our stay more comfortable.

Inside the rooms, the comfortable beds and great amenities were highlights, and the luxurious atmosphere was much appreciated. The morning and afternoon room service added a nice touch, and our room was consistently well-kept. However, a significant downside was our room's proximity to the staff area, where smoking habits caused an unpleasant cigarette odor to permeate our room.

The bar had an appealing appearance, but service suffered due to language barriers and inadequate training. Service in the lounge area was almost nonexistent, necessitating direct orders from the bar. This is acceptable in some settings, but at a luxurious resort, one would expect a higher level of service.

Regarding the restaurant, breakfast was decent but lacked variety, serving the same items daily. The new teppanyaki restaurant upstairs was a nice addition, but the food quality was subpar, and portion sizes were excessive. Reducing portions and using higher-quality ingredients would be an improvement.

The spa appeared outdated, and the therapists were somewhat pushy, with prices leaning toward the expensive side. Maintenance issues like chipping paint in the steam room and safety concerns like the wooden spoon on the charcoal raised eyebrows. The indoor pool's temperature was uncomfortably cold for a relaxing experience.

In summary, this hotel offers comfort and breathtaking views, thanks to great management. However, there's room for improvement in the spa and restaurant departments to elevate the overall guest experience.