Rox Cappadocia

On the 25th of July 2024, during the summer holidays, my family of four, including two children aged 14 and 11, checked into Rox Capadokya, a cave-based hotel, booked through a travel agent. We were extremely disappointed to find that the family room was very claustrophobic and unsuitable for our needs, as it was a basement room with no windows or air-conditioning. The room had a double bed, one sofa bed that could barely accommodate one person, and a single couch that was eventually turned into a bed after a lengthy argument with the unhelpful check-in staff.

2. Our experience at Rox Capadokya was dreadful, mainly due to the poor attitude of the staff, especially the manager, Furkan. Despite our clear explanation that our children could not sleep comfortably on the sofa bed provided, he was uncooperative and insisted that housekeeping was unavailable, leaving us with no choice but to endure an uncomfortable night.

3. The lack of air-conditioning in our room at Rox Capadokya made our stay unbearable, especially during the summer holidays when it was extremely hot. The room was stuffy and hot, and when I pointed this out to the manager, Furkan, he responded with indifference and a blank stare. It’s unacceptable that a hotel does not have air-conditioning, making the stay extremely uncomfortable in the summer heat in today’s day.

4. When we decided to check out of Rox Capadokya due to the unbearable conditions and lack of proper sleeping arrangements, the manager refused to refund our money. He insisted that our travel agent should have known that the hotel does not have air-conditioning because it’s stated on their website. However, upon checking, there was no such information available. This was after a long period of arguing and without providing any satisfactory solutions initially. Our experience was terrible, and I would not recommend this hotel to anyone.