Grand Yazici Ski Hotel & Spa

The employees did their best, but they had big logistics problems. The queue at the dinner was a joke. Many people complained. When you want to eat in the lobby, you can get a response they don't serve. You ask another person, and they serve. They have big problems with standardizing the services.

The cleaning and restaurant workers are very friendly and helpful as well as the men taking the luggage. But there is an older man at the front desk he was very rude to me. Wouldn’t help me when I asked for a receipt. He had no customer skills. Also I came with 2 children I specifically asked for non smoking rooms. The rooms were horrible smelled like cigarettes the smell was horrible. I called downstairs and they said all our rooms are non smoking, but in Turkey they don’t respect the rules . .. the hotel puts an ash tray and matches in the rooms.. so of course people will smoke.. the smell of the rooms gave me a headache the cigarette smell was that bad ... the reception advised me to open my windows. Because all the rooms will be the same .. so in 0*C weather we opened the window. Also they don’t turn on the heaters. They give you a small heater to plug in. The food was okay nothing special. No flavor or taste. Salad and soup bar was fine but other than that I wouldn’t recommend eating here. Also they advertise parking, but we had no where to park. Very difficult when you arrive with luggage and children. For the amount of money the hotel charges it’s not worth staying here. To expensive for what they offer.

Be Warned! The market is one place where you should not purchase anything. We were charged 95TL for three packets of crisps and 3 cans of coke. When we told the cashier it was too much and requested a refund, he claimed it was already on the system and refused to give our refund. (Those that do come to Uludag, there is a Migros Jet which has reasonable prices). We found out our purchase there would have costed less than 15TL. On our first day here, for the hotel market to take advantage of us in such a way is just utterly Disgusting.

Grand yazici oteldeki marketten uc paket cips ve uc kutu kola 95TL odemek zorunda birakildik cunku marketteki beyefendi sisteme yukledikten sonra alisverisimizi iptal edemeyecegimizi soyledi. Rezaletsiniz.