Caesars Atlantic City Hotel & Casino

In short, my experience wasn't terrible, but I would hesitate to book here again. I was attending a work conference and had a confirmation number for my reservation, but was told there weren't any rooms because there was another conference. They ended up having to call someone on their day off who then had to "release" rooms for our stay. The staff was great, not their fault, but their booking/check-in process seems problematic. Took about 30 minutes to get it resolved.

The room in Centurion Tower, I can say was very nice. Very clean, everything was easy to figure out. Bathroom was exceptional for hotels. I did have one kinda cold shower, but not so cold that it made me upset. The walls were pretty thin and I could hear the movie from next door very clearly.

With the casino, there's an absence of the typical hotel bar. There are advertisements of bars with specials but they're not open every day. So we ended up at the "Toga" bar and it was $12 for a Miller Lite. Really exorbitant. $8 For a bag of chips at whatever the "Emperor" shop was called. I ended up walking some considerable distances for food and drink.

Arrived 2.5 hours past check in time, our room still wasn't clean and ready. Paid for full ocean view, was put in a corner view, due to booked room being nit cleaned yet. No sign at check in telling you to wait till invited up. When anyone went up without being called, female lead snottily told you to get back in line. NO friendliness at check in, or courtesy towards customers. No coffee in room for coffee maker. Going down to front desk for some only gave you a speech about a phone # in a text we never got. Non Carpet area in front of TV was nasty sticky! No waitress service in cassino at slots, had to buy your own drinks. Not enough waitresses to even keep up at the tables, and this was off season! Was not impressed! Parking ramp was confusing, as no ticket upon entering, but when asked front desk, they explained you give the - 5 coupon they gave and you pay 10 for Parking.

We arrived early, at 1pm and were told it was $10 extra to use room before 3pm. My husband and I agreed and paid and received the key. My daughter paid and was told the room wasn't ready. She asked for a refund of the $10. And it was refused. After much arguing with the clerk, they finally deleted the $10. The room was not ready until 6pm. I believe that it was a spite measure. I had specifically asked for the rooms to be in the renovated section and they weren't. My room had furniture that was on its last legs. Several drawer pulls were dangling off the dresser and the dresser door that housed the fridge was hanging at an angle. A shame because under the right circumstances, this would be a lovely room.
The next night at 6pm , the garbage had not been emptied and the bed hadn't been made, I was told by the desk that daily service had to be requested. We were not informed of this when booking or at entry.
I called about using the pool and was told that I needed a reservation. Chairs and beds around the pool had to be rented at a ridiculous price. We went on the steel pier and it was a deserted ghost town, with a couple of stores only. Staff did not wear masks.....some did but many didn't. Prices in the restaurants were off the scale. $15. for a baked potatoes and $76 for a steak.
CAESARS NICKLES AND DIMES YOU FOR EVERTHING. The buffet, of course, was removed during the pandemic and has never returned. We, also, will never return!!!