Hyatt Place Denver Airport

This used to be our favorite place to stay in Denver. It has been about 8 years since our last stay. It has gone downhill since then. I don't know if the issue is just this particular hotel or if it is representative of most Hyatt hotels now. We used to just stay at Hyatts until we got a dog. Hyatts don't accept dogs; Hiltons do. This time we weren't traveling with the dog so Hyatt was our choice. Our room smelled terrible. We needed the restroom right away, so didn't ask for another room. Most hotels we stay at offer free bottles of water, not this Hyatt. They had bottled water in the room but they wanted $8 for them. Parking is now an extra charge. Payment is by scanning a QR code and paying by phone. They assume everyone has the technology and ability to do that. The "hospitality" industry is no longer hospitable. We had a disability-accessible room. In the past these rooms included a small kitchen table. This room had no table, no desk, no chairs. There were empty spaces where furniture should have been. The carpet was torn and frayed. The sink stopper in the bathroom was jammed in sideways, no way to close or open it. The bathroom floor had loose tile. The shower connection at the wall sprayed water back through the wall and onto the ceiling. There has to be mold in that wall. The breakfast used to be one of the best parts of our stay. The omelets here had processed cheese in them, the apple juice was rancid. Should be named Super 8 2.0. [Out of room]. VERY DISAPPOINTED!

The experience was very good except for the shuttle service Unfortunately, since there are multiple Hyatt Place located near DIA. I was directed to a location different from my reservation. Each location should be identified as to the city and street address in order to avoid confusion. In addition, the reservation representative of Hyatt should verify shuttle reservation to and from the hotel and where to wait at DIA

More help is needed in the evenings. Additionally the room we checked into did not have a working toilet.  When I tried to call the front desk, the phone didn’t work. I had to go down to desk and was able to get a new room. This was fairly inconvenient, but at least we were given a room nearby and not on a different floor, so could have been worse.