Courtyard by Marriott Lake George
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Rooms and prices
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Description
Hotel opened in 2016. In this hotel 119 rooms.
Policies and conditions
- Check in time: 16:00. Check out time: 11:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Newspapers
- Express check-in/check-out
- Garden
- Terrace
- Electric car charging
- Room service
- Fridge
- Cable TV
- Hairdryer
- Wardrobe/Closet
- Alarm clock
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Laundry
- Safe-deposit box
- Dry-cleaning
- Luggage storage
- Wake-up service
- Bar
- Coffee/tea for guests
- Breakfast
- Cafe
- Restaurant
- Kitchen
- Free Wi-Fi
- Car rental
- English
- Parking
- Parking nearby
- Indoor Pool
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Spa
- Pets Not Allowed
- Extra decontamination measures
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Video: Courtyard by Marriott Lake George Review - Lake George , United States of America
Map
Reviews
The hotel is experiencing an influx of trainees, however our experiences with the housekeeping on the property were unacceptable and well below Marriott standards.
Upon checking in we were given room 202 which was written on the key card envelope. Upon reaching the room the key card did not work. Another trip down to the front desk to find we were actually in room 204
As Bonvoy Titanium members we were also upgraded to a water view balcony suite, however this was not noted on check-in but a nice surprise.
On the second day we requested housekeeping to occur when we were out of the room in the morning. However on arrival back in the suite at 1:30 pm the room was as we left it.
Contacting the front desk we were told someone would be there shortly and the housekeeping manager had been informed.
By 3:00 PM with no shampoo or coffee and no toilet paper or clean water glasses to drink from we again called down to the front desk who again reiterated the housekeeping manager had again promised someone would be there within five minutes.
We waited with crossed legs and no showers until 4:30 PM when we called and requested the manager speak with us. The manager screened the calls and informed us through the front desk that the housekeeping manager had assured us the someone was on the way and would all be sorted by 5:00pm before staffs went home.
With no toilet paper and staying in an expensive suite we were left with no choice but to use the hotel facilities while again waiting for housekeeping.
At 5:20 PM we had enough and called to speak with the manager about releasing us from our final night as we were packing to move to another property.
The manager seemed shocked that housekeeping had gone home and not serviced the room. She promised to come and see us immediately.
The manager then proceeded to apologetically clean the room herself, make the bed, replenish the shampoo, toilet paper and clean glasses and then informed us that we were not entitled to housekeeping daily and this was written on a card in the room.
We did find a sheet in the room with a paragraph on housekeeping every second day – Are guests expected to read every piece of info in the room?
The front desk made no mention of housekeeping protocols either or we would have put out the card first thing in the morning.
Apparently no one at the hotel front desk that we spoke with is aware of this policy either.
More troubling is the fact that when the manager asked housekeeping to service the room they ignored her command and took the rogue route of going home leaving guests with out the very basic necessities!
That is not ok with us!
Frequently asked questions about Courtyard by Marriott Lake George
How much does it cost to stay at Courtyard by Marriott Lake George?
The cost of living in Courtyard by Marriott Lake George depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Courtyard by Marriott Lake George?
You can book Other, Standard room, Standard room with lake view, Standard room with mountain view, Standard room with water view, Standard room with view, Standard room with balcony, Standard room with balcony and with lake view, Standard room with balcony and with view, 2 Bedrooms Standard room, 2 Bedrooms Standard room with lake view, 2 Bedrooms Standard room with balcony and with lake view, Standard Single room, Standard Single room with lake view, Standard Single room with mountain view, Standard Single room with water view, Standard Single room with balcony and with lake view, Standard Double room, Standard Double room with balcony and with lake view, Standard Triple room, Standard Quadruple room, Standard Quadruple room with view, Standard Quadruple room with balcony and with lake view, Standard Quadruple room with balcony and with view, Standard Double room with lake view, Standard Double room with mountain view, Standard Double room with view, Standard Double room with balcony, Standard Double room with balcony and with view, Standard Double room with courtyard view, Standard Double room with water view, Deluxe room, Deluxe room with water view, Deluxe Double room, Grand room, Grand room with balcony and with lake view, Suite, Suite with lake view, Suite with mountain view, Suite with water view, Suite with view, Suite with balcony and with lake view, 2 Bedrooms Suite, 2 Bedrooms Suite with lake view, 2 Bedrooms Suite with view, 2 Bedrooms Suite with balcony, 2 Bedrooms Suite with balcony and with lake view, 2 Bedrooms Suite with balcony and with view, Single Suite, Single Suite with lake view, Single Suite with water view, Single Suite with balcony and with lake view, 2 Bedrooms Single Suite with lake view, 2 Bedrooms Single Suite with balcony and with lake view, Double Suite, Double Suite with lake view, Double Suite with mountain view, Double Suite with balcony and with lake view, Triple Suite with balcony and with lake view, Quadruple Suite, Quadruple Suite with lake view, Quadruple Suite with mountain view, Quadruple Suite with water view, Quadruple Suite with view, Quadruple Suite with balcony and with lake view, 2 Bedrooms Quadruple Suite with balcony and with lake view, 2 Bedrooms Quadruple Suite with balcony and with view, Double Suite with view, Double Suite with balcony, Double Suite with balcony and with view, Triple Suite, Double Suite with water view, Standard Suite, Grand Suite, Apartment, Apartment with water view, Apartment with balcony and with lake view, Studio, Studio with lake view, Double Studio with lake view, Cottage, Cottage with water view in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Courtyard by Marriott Lake George?
Check-in at Courtyard by Marriott Lake George is possible from 16:00, check-out is until 11:00.