DoubleTree by Hilton Esplanade Darwin

I was staying in Darwin for work and arrived after a big day so wanted a hassle free check in. I checked into my room and there were marks all over the bed. I was slightly annoyed but thought it could easily be fixed. I called reception and they moved me to another room. I walked into the other room and there was somebody’s dry cleaning on the table, the cupboard door didn’t shut and overall not clean.
I was really disappointed and ended up deciding to move hotels at 7pm at night. I then had to wait as the staff chatted and was told to sit while they worked out whether I could get my booking fee back. There was a brief apology from an embarrassed receptionist but nothing from the manager. I had a really heavy bag and had also been lugging it around throughout the ordeal with no offer to help. I never ever write reviews but this really shocked me. Would never ever stay in this place. I wish I got more photos. The receptionist actually took photos of the marked bed.

Not that happy with customer service. Arrived 01:30 in the morning.....really tired with 2 kids a heaps of luggage. Had to ring the front door bell.....yes ok security reasons. No assistance from the night consierge. Pretty ordinary first impressions.

For a Hilton I expected it to be more modern. Rooms and reception area are very dated. Pool area has limited shade. Not sure I would recommend as a place to stay if you wanted a bit more modern or luxury.