Crowne Plaza Hotel Moncton Downtown, an IHG Hotel

We booked this hotel based on their advertisement of being ‘pet friendly’ & we looked at other hotels in the area marketing the same thing with fees associated. The Crowne doesn’t explicitly list their ‘pet fee’ so it’s basically an unknown cost until you check in at the front desk. We assumed that since they didn’t list it as clearly (or at all as we were not able to find it anywhere on their site) as the other hotels that the fee was nominal if at all an actual cost to expect.

We expressed concern & disappointment to the front desk agent at the time of check in but she was dismissive & told us to speak with the manager in the morning if we wished. We did & thankfully, the front desk agent mentioned that he’s tried to bring this to management in the past & does see it as a failure to be price transparent to their guests. Our pet fee was waived which I felt good about because we always bring our dogs’ bed & are very conscientious about leaving the room in a respectful way.

I think the main problem here is that the hotel does not list the price related to pet stays in a transparent way that should be as easy to see as the going room rates. It’s misleading to consumers and throws shade upon the initial check in experience. The pet fee is still very competitive to other hotels in the area. Otherwise, the rooms are standard fair & I have no other complaints.

In my mind, when the prices for pets are not as clear as they are for humans, it’s like ‘lying to your customers by omission’. It just felt a bit like the pet fee was ‘sprung’ on us at check in. For that reason, when we return to Moncton, this hotel won’t be part of our stay.

However, I will say that their breakfast was really good value, delicious and we had a very kind, attentive waitress. The room was clean, quiet and I did enjoy the lovely hand written note.