Hotels in Waterloo

An amazing hotel which is brand new large rooms with very comfortable beds and spacious bathroom the lamps the chairs the wardrobe everything is perfect . An exceptional quality stay

The hotel room is clean and spacious, the location is good, it is convenient to eat around, check-in and check-out are very convenient, but we caught up with the renovation, it was a bit messy, there were few facilities, only a gym, and the breakfast was very simple and tasted average

The hotel is being renovated and the room smells bad.

Clean and sanitary. Large room. Hot service.

It’s very convenient to drive ~ the room is very spacious

Very close to highway and staff are friendly. Good breakfast as well.

Great breakfast amazing staff took care of our specific needs .

I attended a work function at this location. The staff were helpful, particularly when we found the temperature of our conference room too cold. The food was a pleasant surprise. Typically hotel conference center food is bland and predictable but the meals here for our function were delicious and there was plenty for everyone. Staff were attentive and made sure we had fully stocked beverages throughout...

I was here with my daughter, her husband and my three grandchildren. The rooms were spacious enough to hold a crib. Which they brought to the room no problems. The front desk was helpful and very friendly. The waite staff was awesome and patient with the children and always had ready smiles for us. The rooms were clean and smelt nice. The pool outside was clean and the towels fresh. We had a small...

We had a session in one of their rooms. The provided room was too tight for the number of people they new we wanted to accommodate so we were squeezed in... the room was hot and they neglected to list us on the digital board for our guests... even after being admised that we werent listed. I have been at this facility before and generally a great experience... they are worthy of another try but this...

This is a great location for hosting company events, parties, seminars, networking events etc... the staff is friendly and helpful and always quick to respond! Friends have hosted events here for years and always a good experience. Not sure what the hotel rooms are like but have heard good things from others who have stayed the night. Food was good also! #recommended

This is probably the best kept hotel in this area. Service from check in to check out was great! This is definitely our go to spot with any out of town visitors. There are awesome restaurants directly across the street. Quick access to the highway and ample parking available at no extra charge. The rooms are very clean and size is good.

Location was good. Disappointed in bathroom amenities. No cup or body cream in bathroom. Keys did not work after we went out for dinner. That was annoying. Cleaning staff tried to enter at 10 am and woke us up. Beds were amazing and room was super clean.

The woman working the front desk when we checked in was so friendly and helpful she should be teaching classes on hospitality. The room was clean and comfortable. Amenities are great, especially for families. Not only do they have an indoor pool, but an arcade and a bowling alley in the basement. Loved it here and will definitely stay again.

I stayed here while my husband was having heart surgery at St.Mary’s Hospital which is just a 15 minute walk away. The staff were incredibly accommodating when I had to extend my stay multiple times. I was so impressed. The restaurant that is in the hotel, Aqua, is delicious, friendly servers, and fast service. I would recommend this hotel to anyone, they treat you as if this is your home! From Sherry...

Hotel reception management need lessons on customer experience. Reception staff do not look you in the eye when you arrive - simply demand your name and ID. I get that kind of behaviour from a customs officer or police officer, not expecting it from “reception” on a 4 start hotel. Take note, Parking is in another building and can be confusing. Unfortunately, I took a ticket on entry and used it...

This is a very nice hotel in downtown Kitchener. Everything was clean and smelled great. The staff was very friendly and the food was also quite good. I would recommend them for their rooms and their event spaces.

Nice lobby and a nice bar restaurant. Service was good. Rates are reasonable. A bit of walking to the parking which is extra charge. We were in the older section in the rooms were a bit narrow and the bathroom was small no counter space - but the furniture and cleanliness and bedding was all quite good. Nice lobby and a nice bar and small restaurant. Service was good. Rates are reasonable. A bit of...

Hosts extremely accommodating and welcoming. Room was lovely and relaxing and provided nice back drop for a great couples weekend. Breakfasts were delicious!!

Very gracious host. Nice breakfast included. Even went out of their way to get the hockey game on. Nice room and bed. Needs a bit of a cleaning.

Hidden Treasure Beautiful Inn with so much to offer. The owners go out of their way to accommodate.

We had a great stay! The property is very charming, our room was cozy and relaxing. The hosts were wonderful. Bring your swimsuit for the outdoor hot tub!

1 day is definitely not enough its a place to be in for multiple day. Such nice hosts place. Highly recommended

If tou like thw idea of iut of the city and a quiet place to rest then this is the olace for you. A short distance to kitchener, and saint Jacob's as well as some sweet small towns in the area.

There was a room right next to mine with constant comings and goings all night. At least, the second night I asked for a new room from the second one and it was very nice (renovated and quiet).

Dated property but was very clean . Front desk staff went above and beyond to help with TV issues. He was unable to solve the problem of using a HDMI hookup , but was willing to move us to another room . We declined , but were thankful for the offer. He was very kind and apologetic .

Awesome stay. Could use a few more blankets in case you’re cold. Like a comforter. Great stay otherwise.

The night manager was very nice. The beds were comfortable and appeared to be clean. Internet was quick and easy to log in to. The parking was VERY limited. The latches on our bathroom window were broken so someone could have easily broken in. I jimmied a clothes hanger into a gap between two windows (one of them had a latch), so a third window couldn't be slid over, thus, effectively locking the...

Very good, clean and good service

Clean, quiet, reasonably priced with a great breakfast

I stayed here for two weeks in January, and there are a lot of good things about this hotel, but also some not so good things. First off, the service was excellent and super-responsive to my needs. I had a small issue with my original room and they placed me in a much nicer room right away, which made me very happy. The amenities are good. The pool is great, the sauna is a big bonus in winter. There...

Had a great experience staying here for my daughters birthday. The staff were nice. Check in/out was a breeze. Rooms were a bit dated but clean. The highlight for us was the pool. We absolutely loved it and it was never busy.

Very odd layout, bathroom was small, bed was comfortable and place was clean. We didn't receive any shampoo in the room so we went to front desk. Within 5 minutes we had bottles delivered to our room. Great service

The room was clean and nice. The bathroom was a bit small for my liking, but also clean and nice enough. The breakfast was great, real dishes and silverware, lots of options, most fairly healthy. Everyone I encountered was very nice and helpful. Check in was quick and easy, check out too. The pool looked nice, the while building in general is beautiful, but I didn't have the time to try it out.

Location is great, right off the highway and near a shopping mall. Very convenient. Rooms are clean. There was no advertising of the event however because the hotel was not running the event.

This hotel is a fair size facility with lots of rooms as well as a pool and common areas to hangout at and relax with friends. The check in was a little rusty and the young lady doing it must have been having a pretty bad day as she was very short with us. The pool is on the ground level but it looks pretty decent. Parking is ample, but some might have to park downhill if you get there late. The...

Good Value Reasonably priced for expensive Stratford. A short drive out of town, but worth the savings.

Everything was amazing. The room was clean and bright, the staff were helpful, and we were close ti the theatres we needed. The only thing that I'd say that I didn't love was the noisy furnace/vent/whatever. I had earplugs and the problem was solved, so it wasn't a big deal. If you're a light sleeper like I am, bring ear plugs in case. Otherwise, this place was a gem and we will definitely be back

Most welcoming hosts and exceptionally clean, comfortable rooms. A true pleasure to stay there.

We would highly recommend this motel. The staff were friendly, the property is clean and well looked after and the bonus is the pool. It is a 5 min drive to Stratford

/The motel was perfect for our stay in Stratford. Amenities were just right but there was no shower mat for the bathroom floor. That's my only disappointment of Suburban Hotel! The owners/staff were very helpful and efficient. We will stay again!!

Necessary amenities available and good. Easy access in and out of room . Management helpful.

An old-fashioned motel, well maintained, on lovely grounds, quiet, beds comfortable. Nothing fancy, but will return for its simplicity and clealiness.

One word: clean. From the moment of check in to check out, everything was spotless and I'm a very meticulous and careful person when staying at accomodations where I double check everything. Staff/owner was nice and the restaurant just down the road was a nice hidden gem as well which I would recommend. Happy with the value and stay overall.

The room was spacious and very clean. My stay there was pleasant. The owner of the motel is a super nice lady. I will definitely stay there again, when I am back that way.

What a great motel. Clean, clean rooms, comfortable beds, spotless washrooms, pleasant staff, great price. Not sure what more you could ask for. I would definitely stay there again and will recommend to friends.

This has become our favorite place to stay when we come to the Stratford festival. Although it is not downtown, it is still a quick 5-minute drive to all the theaters.The rooms are spacious and both sides of the bed get equal treatment with a nice nightstand with shelf and drawer and good lighting. It is well designed & comfortable with several chairs, a fridge, big TV (that we never use) and a nice...

Friendly clean. Enjoyed my stay

Breakfast was excellent and plenty to eat! Loved the many options and little extras, home made jams, beautiful room to eat in.

We had such a great weekend. The house and grounds were beautiful, the breakfast was delicious, but the true beauty of our experience were our lovely hosts Ilya and Bruce. Thank you for a wonderful experience. Would definitely recommend.

Great people, accomodation, and food! Would definitely go back next time we're in Stratford.

This is my favorite stay. We, two families 6 people, sightsee the Stratford city and luckily chose this county picturesque historic house. Llya is so nice and provided awesome hospitality to accommodate all of us. Just feel like a homecoming visit, cozy and considerate. Definitely we will come back in the future.

We, a family of five, visited Koch Haus B&B in the early July. The house is located in the picturesque countryside which is just a few minutes drive away from downtown Stratford. The drive towards there is just glorious, with endless green and yellow wheat fields, winding hilly countryside roads and peaceful farmlands with horses and cows. Our host and hostess are amazingly hospitable. The breakfast...

Just a simple delight. Our hosts welcomed us into their home as if we were old friends. The pioneer style stone house has been completely renovated but the feel of home and warmth remain. Fireplace crackling, massive round wooden table that invites relaxing conversation, large windows looking out onto the explosion of Autumn colours together with modern, but tastefully decorated bathrooms, bedrooms...

Super nice owners of this hotel. They diligently monitor the grounds well maintained safe and sound. Plus they have the a pet dog known as thier "Prince". When you see him you'll know why! The of the beautiful dogs I have ever seen. He's actually stunning. If he ever has puppies I get first pick...

Staying in Room 6, room is perfect for just myself. Room comes with a little glass dining table and a larger desk; which was perfect for the Zoom meeting I had today. Wifi works excellent! Although on a busy road, the atmosphère and outdoors seems more peaceful and relaxed. There is a gazebo that I must try out tomorrow! The owner Dee is very professional and pleasant.

Decent prices a little run down from the look of it but the rooms look better than you'd think from the outside. Clean. But you can't control heat from your room, and the housekeeper is elderly I was told and forgets things sometimes like the alarm clock that went off at 1 am. Maybe it's also my fault for not checking but I don't stay in hotels/motels often. The lady at the front desk was very sweet...

People seem to dislike management here but we didn't have an issue with them. I came in having low expectations but I was completely wrong. The rooms are clean, air conditioned, and have wifi. There's a beautiful courtyard where you can relax after a long day. Since I'm tall the small washroom/shower was a slight issue. Obviously it's not a 4 star hotel but for what you pay for you will be pleasantly...

Very clean and reasonable for a stay while traveling for business.

Beautiful back yard area you relax and enjoy a summer evening

This was our first time staying in a hotel above a restaurant. We were.a little nervous that it was going to be noisy with the bar below but it wasn't at all! Its a 14 room boutique with a private entrance. We had the king size room with fireplace and Jacuzzi tub. It was very silent and we liked we could just go down and get food or have It brought up if we wanted too. Beds were comfy and the service...

We got excellent service from Emily there, our server. She treated us respectfully and assured us our food was hot and catered to our needs most efficiently and promptly. Thank you, Mercer Restaurant, for hiring such excellent servers there. Warmest Regards, Rani & Monica March 27th, 2023.Stratford ON.

Phenomenal customer service, thank you.

The Mercer is right in the heart of the action on the main street in town so for me, a person visiting for work and zero night life, it gets a 3 whereas a party person would probably give higher stars for this spot. Great service and efficient staff. Was unable to try the onsite restaurant. Lots of quaint shops and other bars/eateries nearby but I didn't try any. Anyone that does not like climbing...

The service was very friendly and they really wanted to be of help. The room was beautiful, very pretty and clean. The restaurant downstairs was delicious and fun, and the hotel was in a perfect location for walking around Stratford for a weekend.