Vienna House Easy by Wyndham

Our review:
We were very disappointed with our stay at this hotel.
We had booked just one night because we were coming specifically to watch the match in Dortmund. Online, we found this hotel that seemed to have everything we were looking for: a beautiful building, very nice and well-equipped rooms, breakfast included. The price was €156 for one night for two people. A bit expensive, but given the description and the very positive reviews, we thought it was worth it.

As we had informed them, we arrived a little before midnight. The welcome wasn’t bad, but it wasn’t good either. No polite greetings, just pay, sign, and get the room key. So far, nothing particularly notable.
We then went to our room, which was located right next to the main entrance door (which turned out to be particularly unpleasant).

Upon entering the room, our first impression was extremely unpleasant. There was a very strong bad smell. At first, we thought it was the smell of stale cigarette smoke, but since the hotel is supposed to be "non-smoking", I hope that wasn’t it. After breakfast, when we returned, we smelled it again — like the room had been occupied by people who hadn’t bathed in weeks. It was truly unpleasant.

Once we tried to overlook this nauseating smell, we put down our things and started to look around the room — and things didn’t get any better. First, lying on the bed, there was this small fabric pouch. We had no idea where it came from or why it was there, like some kind of hotel gift. I sincerely hope that wasn't the case, because the bag was disgusting, covered in coffee stains. My partner and I looked at each other, disheartened... the only thing that reassured us was that we were only staying one night.

I then went to the bathroom to freshen up, and there… the worst part: I saw that the bottom of the toilet was filthy, as if someone had gone number two without flushing… We honestly wondered if we were on a hidden camera show.
Add to that the hairs found on the pillow, the mattress, and even on the bath towel…

In the morning, we were woken up at 7:55 AM by a vacuum cleaner in the main hallway, as well as noise throughout the night from the main door being used by other guests. Also, at no point did we find a way to connect to the Wi-Fi from the room.
In short, an experience where absolutely nothing went right. The only positive point was the breakfast, which included vegetarian and gluten-free options.

At check-out, the lady took our card and said goodbye without even asking how our stay had been. So we are forced to say it here: it wasn’t good.
I do not recommend this hotel and I will not return there the next time I visit Dortmund.
It’s a shame, because when I read the other reviews, I feel like we just had very bad luck…

Not sure how they got 4 star raiting, but this place is definitely not a 4 star hotel. The pictures are so outdated, don't think it looks like the brochure...Breakfast same every day, no choices. Scrambled eggs and bacon, fermented fruits and some pancakes. Some vegetarian options. Rooms are spacious, but there's nothing in them. Shower was loose and moved everywhere, there's no refrigerator or treasure box, no flip flops. Garden is abandoned, staff and manager under all critics, they rather ask you to leave than helping with any issue. Worst place we have ever visited. We paid dearly, will never repeat the same mistake.

All our gold and some cash money got stolen while we eat breakfast for 20min! The staff didn't even care, the keys were stopping working every day and new keys were made for me everyday without asking me for legitimation. The cleaning lady was in the corridor next to our room when we went for breakfast and when we came back. She saw nothing...The receptionist was there, nobody else met us on the way to notice that we don't have the jewellery on ourselves. The hotel staff said for the police that they cannot read the door lock, which was even more weird. We were asked to leave in front of the police and the manager laughed when we asked about security cameras. Only she cared was where are we coming from, to express rasism. They don't have treasure box in the rooms either, so it's not safe to leave anything. Never ever in my life going to this place again. If you decide to stay I recommend not to leave anything in value in the room even if you're going out for a cigarette or breakfast.