Occidental Las Palmas

A minimal hotel, ok for a few nights but, not recommended for a long stay. The room fridge was not working in our room and the staff did nothing about it! (I suspect it works in any other room!). I believe it is fair to expect to come back to the hotel room from a walk and pick a cold bottle of water from the fridge/mini bar to drink. But no, here you get a room temperature bottle of water (28 degrees I mean) and one bottle is all you get. What kind of a 4star hotel provides such low quality service?

We spent 7 nights in the hotel. The staff is nice and helpful, but compared to a four-star hotel, there are many shortcomings or small problems.
There was shower gel in the room only for the first night, and even after several cleanings, it was only refilled for the last night, so we had to buy it ourselves in the nearby hypermarket. The reception suggested that we either buy or use hand washing soap.
The floor was humped in several places, thanks to the water that got stuck in the shower and came out. The toilet is wallpapered, which is not satisfactory from a hygienic point of view, and the ventilation is also not solved properly (this is also true for the shower).
The breakfast was ok, but it's easy to get bored with it in a week.
There is no private parking, it's almost impossible to find a parking lot in the area, if you do, it's cheaper on the street, but in the parking lots it's quite pricey for days.
The location is far from everything, no one should look for a beach or night life in the area.
And the main reason why I don't recommend the hotel at all is the salsa nights and private parties organized until dawn on the weekends without prior warning. On the 6th floor, it felt as if the music was playing in the room, but supposedly you could hear it even on the third floor. Outrageous... They managed to settle our complaint with a bonbon and a small bottle of champagne, apart from the regret, nothing meaningful happened.

Spent 5 night in this hotel -
• Staff were excellent especially breakfast and reception staff
• Room well appointed and bed was excellent however housekeeping were not that great every time.
• Shower was faulty and always cool. There was a fault in the mechanism that requires its replacement- hotel knew about this and have done nothing!, no contact from management in this regard . Room 509 . Avoid this room until the shower control mechanism is replaced.
• It is not a 4 star but overall nice once they carry out the shower repairs and deal with the housekeeper forgetting things !