Arctic Fox Igloos

My husband and I recently spent five days at the igloos. While we enjoyed the organized activities (the husky sledding was a highlight!), there are a few points to consider if you're planning a winter stay. Please note that this was the first time I've been to Finland and not sure if this is normal for the culture:

- Luggage transport: Guests are responsible for transporting their own luggage to and from the igloos even though the car can drive up to the room. While sleds are provided due to the amount of snow you'll need to trudge through, they are often unavailable at reception.

- Activity Transportation: Most activities depart from the main building, requiring guests to arrange transport. While minor delays were common, we experienced a significant wait (30 minutes in -22°C weather) for our return transport after a late-night activity. The lodge was closed as it was 11pm and we had to call the emergency number and wait outside for a car to pick us up.

- Dining: I'd highly recommend buying your own food to take to the igloo. There is a small kitchen, pan, plates and cutlery and fridge as well. The dinner at the lodge was 50 euro per person, the portions were really big which is great, however the osso bucco we had was extremely dry and tough which made it difficult to find the edible portions.

- Lost and found: Try not to leave anything behind as you might not get a response. I left a piece of clothing in the room upon check out (my fault) and emailed the reception. I waited 2 days and there was no response. I called to follow up several times as often no one picked up and when they did, they mentioned they saw the email but didn't respond as they were unable to find the clothing. It would be great if the staff would respond to the emails so it saves customers from placing overseas calls and trying to catch the business hours from another time zone.

The value lies in whether you are lucky to see auroras. Unfortunately we didn’t despite the app indicating high probability. For the igloo setting, the private sauna is a plus but not essential to me. Other than that, pretty 3 star hotel setting. Nothing to shout about.

The actual igloos are wonderful, on the side of a lake (which is frozen during the winter), great view. They include a small sauna which is very nice when coming from the outside cold.

Also good location for witnessing the Aurora Borealis, both from inside and outside of the igloos

Unfortunately I can't give them more than 3 stars (I was thinking of giving them 1 star): the staff is completely and utterly useless. They are not capable of helping you with anything or offering you any info. They even make things worse:
- I booked an activity in advance (meet Santa Claus) by sending an email to them before arriving at the resort as instructed on the website. When I got there they told me "sorry I couldn't read the emails because I was at school all week". So no reservation for my family even if this was one of the main reasons we actually came here
- I asked them about the lunch restaurant, they didn't know almost any info, then asked them to call a taxi for me. They did but it turns out they incorrectly explained to the taxi driver which took me somewhere else.
- After checkout I called them about a lost item at the resort but no response, however the machine said I will be called back as soon as possible. I was never called back
- I made an official complaint about the missing activity reservation, I was promised it would be investigated. No response.
Unacceptable especially given how expensive the accommodation is.