Grand Hotel Roi Rene Aix en Provence Centre - MGallery

Pros:
We were upgraded from a classic room which was nice of reception (room 327). Room quiet as faces pool but there is some noise from adjoining rooms. Location on main road so easy car access. Breakfast offerings good except no toaster which is pretty standard in Western hotels. Had some lovely cakes and good range of fruits. Location right near old town so can walk to all restaurants, shops, cafes etc. Bed comfortable. Lots of cupboard space in room.

Cons:
Room old and dated with scuff marks on walls etc, dirty carpet and minimal light. Lots of mould growing above shower. No balcony or much interaction with outside world due to small window so it's quite depressing. Had asked to book car into garage only to be told that they were full when i arrived which is annoying. Gym small with not many weights or machines and poor AC. Pool area small for size of hotel. Pillows on bed too hard. It also felt like an old folks home at time being the base for Viking boat tours so there were a lot of grey nomads.

You’d think as a loyal Accor client who books directly with the hotel (saving them 25% commission) I’d get a tiny teeny benefit? No. Not at all.
No room upgrade. Had to wait for the room to be ready (admittedly I arrived 2 hours before 15:00. No free breakfast,. No free parking (€25 per day).
The pre paid rate is not cheap either. Breakfast would be an extra €22 per person! Ouch.