SOWELL HOTELS Les Chevaliers

Good location, rooms are bare bones. No refrigerator, no phone to call front desk, not
much view. And of course since it's France have to go to front desk to get any ice. Sorry, Americans don't understand why nobody likes cold drinks here?

A nice hotel but service really lacking particularly at breakfast. Breakfast served from 7-10am. Arrived just before 9. No fruit left and very limited hot food/cheeses etc with remnants of what looked to have been hash browns in the hot food section. Lots of staff but no one checking customers in or seating so after hanging around to try to work out what we needed to do, we found one of the few tables that did not have dirty plates on. We got mushrooms, tomatoes and toast as the only things really remaining - to be fair, cooked well. We then watched as two waitresses chatted to each other, moving dirty plates into piles but not really doing anything! Then at 9.30 the hot food was topped up and waitresses got themselves coffee and food! The breakfast time of 7-10 seems to factor in staff breakfast time too!!! A beautiful setting but service was shocking with staff seeming completely oblivious to customers and not providing any service whatsoever.
Update:
Subsequently emailed director of hotel who confirmed the hotel QR code incorrectly stated breakfast was 7-10am and apologised for questioning my review was about the hotel. Confirmed they would correct the breakfast time information and apologised. The director also confirmed that there were two interns who he thought had given the poor impression of the hotel service and sincerely apologised for our experience.

Nothing about this hotel is 4 Star. Even though we booked a " superior " room it felt like a basic 2 star. Old sccatchy towels, low quality amenities, low quality sheets, pillows and comforter.
Nice view of the castle but horribly overpriced.

We booked a room with double bed before the arrival, that has been confirmed by the receptionist at our arrival at the hotel. I noticed the room had 2 single beds so I asked to change it. The reception promised to fix it for second day. As result, the bed issue has not been solved, we didn’t get another room since the hotel was fully booked. The director has been informed but I didn’t get any kind of compensation. Poor customer experience. (Stayed 03/04th Jan 2023)