Hotel Le Yachtman, The Originals Collection

While congratulating themselves for making my room available 20 minutes earlier than the check-in time of 3pm (despite my having arrived at 6.30am and requested an earlier check-in - any other hotel in the world claiming to be 4stars would do so much better) - perhaps thinking I was too tired to care - the receptionist tried to give me a superior double room (smaller, without the sofa) instead of the Junior Suite (larger space with sofa) that I had booked and paid for. When I pointed out the difference, she insisted it was correct though the listing included a sofa and so did the photos, and the room they tried to palm off to me did not have these. When I wanted to make a formal complaint, she said to me that she'd already spoken with the Manager who agrees with her (without even giving me the opportunity to formally complaint) nor prioritised my customer satisfaction. Then she tried to embarrass me with "after all we did for you - meaning the 20 minutes extra) in front of other guests. Deplorable behaviour. While the other staff were helpful - just for this one receptionist, AVOID AT ALL COSTS.