Best Western Premier Montfleuri Hotel

I booked a room with seaview but I was allocated a room on the first floor with a very limited seaview blocked by a building in the front, so I would not recommend paying extra for the seaview room. Worst thing is we found it very suffocating in the room so we asked the reception how we can switch on the air conditioning. The reception replied saying that the air con was already on and “it’s winter here all the time so you cannot adjust the temperature”. I checked again and show then a picture with the screen showing air conditioning and ventilation off. They only then said the ventilation of the entire hotel was not functioning. This is unacceptable given the price that I paid and the attitude was disappointing.

ABSOLUTELY HORRENDOUS!!!! We are incredibly ashamed with the front desk service of this location. We stay at Best Westerns a lot when we travel because they are typically pretty constant with service, location and quality. I paid for our hotel on Hotwire previously... however when I arrived not only did the man at the front desk tell me to "just look for parking" after I asked him where we could park, but he double charged me and raised his voice with me saying "NO YOU DID NOT ALREADY PAY. I CANNOT FIND YOUR BOOKING!" my husband and I were mortified!!! I was so exhausted because we were travelling all day and just wanted to go to sleep however he made us wait at the desk even longer blatantly taunting us knowing how exhausted we are, saying "I cant just find a room quick. You need to wait" ... I honestly wanted to cry it was so frustrating and horrible. I have never experienced service like this in my life... and my husband and I travel A LOT. This man should seriously be fired.