Andrássy Kúria & Spa in Tarcal

Stayed here for a friends wedding, the facilities are really good. The rooms are lovely and the different pools and saunas are really nice but, for them to claim that this is a 5 star hotel the service was definitely not there for me, and sadly it tainted the whole experience. At check in we never got a welcome debrief of where everything was what time breakfast and dinner service is what the spa offered etc. this is a small thing but I would expect it at a 5 star establishment. Anyway in the end we asked for all this information and it was fine. Then we are trying to have dinner and we are told that the restaurant is fully booked. I find it baffling that a 5 star hotel cannot accommodated for dinner for all of its guests and it’s not like it’s easy to find alternative food options in the small town of Tarcal…. At check in no one gave us pre warning that we would not be able to have dinner there that night and this is where the poor communication started for me. Some of our friends pleaded into the dinner service and said that there were actually lots of tables available. Breakfast was good lots of selection but I personally found the dining hall way too dark and the hot food selection was cold. We also asked for a late check out because we were at a wedding till 3am the night before and was denied this and were told we needed to check out by 10. I’ve not been in a hotel in my life where check out is before breakfast even finishes. We were happy to pay a late check out fee but we were just immediately turned down that this was not possible eventhough we were told this was a possibility when we first reserved the room. My biggest problem with the whole experience was the lack of service and poor, occasionally rude communication. There was no sense of accommodating to any of us guests even if it would make them more money and business…

Lovely facilities but considering that it is a 5 start hotel and the amount of money we paid to stay there it definitely did not live up to those standards.

The hotel was nice all the staff were helpful, friendly! We were here for 2 days and during this time I can mention 2 things: 1. during the dinner time me and my husband had to wait so long (around 1,5 hours) as the hotel was full and most of the waitress had to work after their working hours and they weren’t enough for full house. Ofc. they tried their best, but it was hard. 2. When we arrived we got a very cold room and we had to sleep there 1 night, but then the receptionist was so kind and we could change our first room for an other - warm - one. So the place was nice, the staffs are also nice and helpful, so thank you all of them.