Grand Hotel Nizza Et Suisse

Air condioner not working, condensate water was leaking on the false ceiling all night, location was good

from where to begin, terrible smell in the rooms, bloody towels, feces stains on the walls, not working lamps and electrical outlets, our school came to this hotel and will forever remember it as the worst hotel ever

The pictures are not accurate. It is very old and not kept up well. It smells musty, the shower curtain has mold, and there is no air conditioning. It is very loud, you can hear everything in all the surrounding rooms. I would not choose this place.

I came here with a music service on Tour, and for a Four-Star Hotel this is horrible.

Let’s start with rooms:
I gave this 3 stars as the room I stayed in was quite spacious, but would prove to be problematic. The air conditioning was working, but one of the units was leaking water. I didn’t notice as there was a sofa covering it until a few days had passed and the water was almost everywhere. When Hotel staff were called, he had a look at it, advised to put a towel under it for the night and that a plumber would come the following day. The next day(evening) we found out beds made but ac just as it was…

Service:
1 star as nothing was fixed/mentioned with the AC and even though not putting the clean room sign the Housemaid would still come in - privacy violation??

Location:
Four stars as local area is quite nice with a few shops and many great cities such as Florence, Lucca and Pisa all with maximum one and a half hours away by car.

Food - The restaurant
Pictured Is a lasagna served one night. Whatever it looks like it tasted a decent 3 stars for me but as for the rest of the food, it was more like a science laboratory experimenting new combinations which made the dishes quite bad…

Breakfast was always the same, some croissants, bread, ham and cheese, some cereal and milk, and a very good pie. About 3 stars but only because the one pie was nice, the rest was not any quality. Drinks were also bad as it was never fresh, you could not taste where it came from…

Overall rating and improvements:
2 stars as that is the impression given.
Maybe improve on staff/customer communication, food variety and overall cleanliness.

Rooms:
We stayed in a 4 bedroom room, which had clearly been a 2 bed room with 2 extra beds shoved in. The bathroom was of dire quality with no lock, and no shower curtain on the shower, making it impossible to shower without flooding the floor in the way the shower head was positioned.
Location was nice, being a short walk from a market and local town centre.

Included food was the worst bit and ruined the stay for us. The continental breakfast was lacking in many departments including the bread lacking any quality and being extremely tough and dry, however the coffee machine was a nice touch.
The pack lunches provided were horrible, with 2 small rolls, a fruit and a bottle of water each day. There was no choice of sandwich, and the most common sandwich (ham) lacked any butter and had a low quality ham.
Dinner was disliked by everyone in my party. The best dishes probably being the pastas served as a main course each evening. The "main" course consisted of a low quality meat and either potatoes of some especially oily peas one night?? Many nights people passed on this course and sent it back to the kitchen, going hungry due to the lack of quality.
The pudding was occasionally enjoyed by people in my party but none of these satisfied my taste buds.
One of the notably bad meals for me was the lasagne served on our last night. This was a sloppy mess and lacked any sort of texture and little taste. It was also cold on one side, clearly indicating it had been microwaved and not freshly prepared.
The staff were helpful enough with them helping us get extra towels and even some travel adaptors for friends who had brought the wrong kind.
The pool was enjoyed by everyone in my party.
The problems with the bathroom and food ruined my stay, would not recommend.