Hotel Promenade

This hotel was the worst experience I've ever had in Italy, and probably anywhere. It was a SCAM and I will address all of the different issues I had during my 2 night stay chronologically, and hopefully people read this and think twice before booking a stay at this questionable hotel.

Firstly, the hotel is advertised as being 4* superior, now the rooms are everything but superior. Everything is super old and outdated, the carpets are nasty, the wallpaper was coming off the walls, and the pillow was lumpy 🥴 At very most it could be considered 2*-3* but that's it. Calling it anything higher than that is a lie. Credit, where credit is due, it was very clean. The balcony was super super tiny, and more or less useless.

Now on to the service. This area left much to be desired. At breakfast the waiters were rude and straight up ignored us for no apparent reason. However things got bad at the beach. Firstly we enter the beach late in the afternoon, it's nearly empty, and no staff around. We claim a few empty chairs, then 30min later, the "beach manager"/"lifeguard" comes over to us and starts yelling at us saying we cannot use those exact chairs we were in, but that we HAVE to move 2m over to the next chairs across, this whole process involves him yelling and being very angry. We then point out to him that we are also paying guests and that it would be nice if he was less rude to us and just asked nicely. We then move and about 5min later our other friend arrives, the "beach manager" then comes back down for the sole purpose of telling our other friend that we are "the problem" (google won't let me use his exact words in this review) for saying to him that he could be a bit nicer to the guests. Shocking service mindset. We then go and order 4 Aperols at the bar, to then a few minutes later have them delivered at the our chairs, nice gesture, we thought we had to get them ourselves and were pleasantly surprised. However. As we pay for the drinks, they try to charge us an additional €20 solely for having walked the 10m(!!!) from the bar to the chairs! There is absolutely no disclaimer whatsoever about this "service fee", a service which we never even asked for! This then ends up with another "friendly" interaction with the "beach manager" guy who doesn't want to let it go when we call him out for trying to scam us. What was supposed to be a nice quiet afternoon at the beach, just never really became relaxing due to the horrible manners of the staff at this hotel.

In conclusion, I would recommend everyone to stay away unless you would like to spend your holiday surrounded by scammers and staff who don't care about the guests

Never was in a hotel like this. I am every year often in this region but I never was in such a hotel where I got treated like that. Staff is so unfriendly. We absolutely don't felt welcome. The worst was that the beach staff wanted us to pay 20€ extra for a so called beach service ( we orderd 4 Aperol and the service brought us the Aperols 10 meters from the bar to the place on the beach and they wanted 20€ just for the service. They havent told us about that before). Absolut tourist scam. Also the rooms are far away from 4*s. I don't recommend the hotel and we will for sure never come back!

Most awful hotel i have stayed in Italy so far. Have never experienced such an unfriendly personal. Tourist Scam. The top was that they wanted 20€ of us for a beach services for what we haven't asked. They will see us never again and hopefully also not the people who have read this

worst place I’ve ever been to. First we got yelled at for laying down on the beach even though we were normal Hotel guests. Then we ordered 4 Aperol and they wanted to charge us 20€ for 10m service. The “lifeguard” and beach manager is so unfriendly. Watch out! This place is a tourist scam and there’s no way that that’s a 4 star Superior Hotel.
Sidenote: the rooms are really bad too

I went with my 3 daughters youngest 9 years old. We were told at reception we were being split 3 in one room and one in another. So my eldest girl said she would be on her own 20years old, but we were in two different floors. After we checked in we went up to our room, but to say I was so disappointed was an understatement. It stank of stale cigarettes and was tiny. They had shoved a single bed in a tiny double room. Would not recommend.