CPH | Pevero Hotel

The location and sea views are stunning, but this is not a real 5-star experience. I stayed on the 6th floor, where the rooms are old, with musty curtains and a broken shower head. The sea view is amazing, but that’s about it. The pool area is lovely, yet the breakfast is terrible — very poor variety, food displayed in a cheap and dirty-looking case, and the whole area feels like a canteen. On top of that, half an avocado is €20, and staff at breakfast don’t speak English (I even got hot milk with ice cubes instead of an iced oat latte). The Le Piscine restaurant served me a fish burger that was so salty and bad I couldn’t eat it, but I was still charged €28. On the bright side, Zafferano restaurant was excellent, with tasty dishes and flexible service. The hotel needs a serious upgrade, especially for the price and 5-star claim.

Our recent stay at this hotel fell well short of expectations for a property claiming to offer a five-star experience. The room was small, and the bathroom even more cramped. Basic amenities were underwhelming – the toiletries had an overpowering soapy scent, and a bottle of water in the room was priced at €5. Coffee pods were average at best. Breakfast was a letdown. Much of the food was kept behind closed doors, requiring guests to request items from staff, which made the experience awkward. The selection was limited, with no fresh orange juice and a very modest offering of hot items. One of the most surprising issues was the absence of an iron. For a hotel of this standard, it’s astonishing that guests are not provided with such a basic facility. The explanation given—safety regulations—seemed more like an excuse to charge extra for a service that should be standard. Your stuff won’t be ironed unless you pay! The check-in process was disorganized and slow. The cost of transportation arranged through the hotel was outrageous. We were charged €100 for a 10-minute ride to a beach club, and similarly high rates for other journeys, regardless of distance. A transfer to the airport was €130, despite the taxi meter showing much lower rates during the trip. (€20 euros to be exact). Altogether, we spent nearly €600 on taxis (during 3 days stay ) recommended by the hotel, which felt excessive and exploitative. On a positive note, the breakfast and dinner staff were excellent—professional, friendly, and attentive. However, the food itself was average, and dinner came with a hefty price tag of over €200. We enjoyed better meals for a fraction of the cost in the nearby town. This hotel can’t truly be considered five-star. As it stands, the value for money is extremely poor, and the overall experience disappointing.

I had a reservation and unfortunately, we’ve had a very bad experience through the hotel. After taking our $2900 deposit for a May visit, the airline canceled our flight service to the island thus we are not able to go or rebook as the trip had been planned. Even though the hotel will certainly be able to resell the room you are refusing to refund our deposit. In addition, we have emailed several times and no one has the decency to answer our emails. The CEO was supposed to respond in early January and has failed to do so. This is very poor service for a five star hotel and I have not had an experience like this with other five star hotel. Avoid the hotel at all costs!