Classy Hotel

It may have been classy 15 yrs ago, not now.
The property is in desperate need of maintenance. All the linen and towels should be replaced, they were small, thin and pulled threads on all we saw.
Beds were rock hard.
Staff were friendly.
It's is possibly a 2.5 star at best.

Dear Hotel Management,

I am writing to express my dissatisfaction with the service I received during my recent stay at Classy Hotel & Spa. Having chosen your establishment for its reputed hospitality and customer care, I was dismayed to encounter a series of unwelcoming and distressing experiences that fell far short of my expectations and the standards your hotel purports to uphold.

Upon my arrival for check-in, I was met with a cold reception that lacked any semblance of a warm welcome. This was both surprising and disheartening, as one would anticipate a friendly greeting to set the tone for a pleasant stay. Regrettably, this was not an isolated incident, as the dismissive attitude persisted when I requested an additional key card. The staff member's demeanor was not only unhelpful but also conveyed a sense of being looked down upon, which is unacceptable in any customer service environment.

My dissatisfaction was compounded upon my departure. After checking out and embarking on my journey to Siem Reap, I received an unexpected and troubling telephone call from your hotel, accusing me of failing to settle my bill. This accusation was not only unfounded, as I had indeed paid in full, but it also caused me undue stress and embarrassment. To make matters worse, the receptionist informed me that this directive came directly from the manager, which suggests a serious lack of communication and record-keeping within your team.

It is with regret that I must say my experience at Classy Hotel & Spa was marred by a series of negative interactions that cast a shadow over my entire visit. The level of service was not only disappointing but also disrespectful, leaving me to question the integrity of your establishment's commitment to guest satisfaction.

I trust that you will take this feedback seriously and implement the necessary measures to address these issues promptly. It is imperative that all guests are treated with the utmost respect and courtesy, and that administrative errors such as the one I experienced are avoided to maintain the hotel's reputation.

I look forward to your response and a resolution to these concerns.

Not a great experience at Classy Hotel with a rather cold checkin/ checkout experience, Aircon in room substandard and hotel /room overdue some TLC. Only positive was the pool experience which is great and so are the staff in the area.