Rupakot Resort

We visited this resort a few years ago. The location, hotel environment, and shuttle service were quite good. However, both back then and even today, the hotel continues to respond to guest complaints with the same copy-paste replies. It seems they are more focused on posting ready-made, scripted responses rather than investing time in improving themselves and their services. If there had truly been any improvement in service, why are the same complaints still appearing even after all these years? The management needs to implement improvements not just in words but in action. No matter how much they advertise, if guests are not happy with the service, then what’s the point? In terms of hospitality, the hotel is far behind. You can sense that the moment you walk in. We stayed at the hotel for two nights. On the second day, we had a hot air balloon ride scheduled and had to leave early in the morning. After the activity, we were supposed to return and stay at the same hotel again, as we had already made a booking. However, the security guard at the hotel gate didn’t allow us to go out. The reason? They thought we might be guests trying to escape without paying! 😂 The hotel had already taken an advance payment for the booking. Such low-level behavior was unnecessary, but perhaps that’s the limit of their mindset and professionalism. We were delayed by 30 minutes before finally being allowed to leave the hotel. The hotel menu is extremely overpriced. Considering the quantity and quality of the food, it doesn’t feel justified from any angle. Copy-pasting generic responses will not save the hotel’s reputation or help it grow in the long run. Since it’s a service-based business, the focus should be on applying guest feedback into real improvements — not on scripted replies and lack of genuine change. Thank you.