Ibis Poznan Centrum

This was our second stay in Ibis. First stay was fab, amazing location.

Before arriving for the second time, I have emailed weeks in advance requesting a baby travel cot to be prepared in our room and asked for potential early check-in as we had an early flight with two small children. I have agreed to pay the extra fee for early check in.

Upon arriving at the hotel, our room was not ready. I have asked for a rough guide on how long until we can check in to which the receptionist rudely replied ‘ I cannot make the room magically appear’ . Well, you had enough notice to make your guests satisfied. I was asking a simple question to know where I stand, I didn’t expect that attitude in return.

We had to leave our luggage and find somewhere else to stay with our children in the meantime. Fast forward to eventually checking in, the travel cot was not in our room. Meaning we had to wait to have it delivered delaying our baby’s bedtime.

The man in charge at breakfast was extremely kind and helpful. Completely forgot to ask for his name. He was very accommodating in terms of bringing highchairs over and making a nice handcrafted coffee when he saw me waiting for a basic one out of a machine. I really appreciated that. Breakfast was tasty but not much choice. Desserts were repeated every single time for the 3 days that we have stayed which was disappointing. Only two cakes to choose from and the same every morning.

Cleaning standards are very high, everything was cleaned well and the corridors are always tidy. There was some grout cleaning that could be done in the bathroom but that’s not too important. Water in the sink wasn’t going down properly in that room either.

Play area for children in reception was a bonus. Microwave in reception also very helpful. Bar really nice, location is the best. I signed up to the online account and was promised a welcoming drink during our stay but that never happened. When queried with reception they had no idea and didn’t attempt to find out for me. Staff has made this experience a little off putting. Lack of care to make our trip straightforward & enjoyable has also put us off returning. You have to keep chasing staff to get stuff done which is a shame. Not sure if we will be back .

The room we had was extremely noisy as the window didn't seal properly. This meant we felt like we were sleeping at the train station due to the crazy street noise from the adjacent road and trams. It also took us over 30 minutes to check in as there was only one person working when we arrived and about 10 people were queued to get in. The gym is fairly sub-par and the room was smaller than what was pictured online. The location is convenient but we wouldn't stay here again on account of the street noise. Cleanliness was great, though!

Staid there for 3 nights. Rooms where great nice big room . No kettle a bit disappointed. Breakfast was excellent. Found the Bar staff very poor in the was saved paying customers. Especially one paticular woman . No customer training. But all in all hotel was good.