P10 Samui Mini-hotel

Would not recommend this place at all. They have not kept up the rooms. The bathrooms are old, smelly and all the faucets leak. But the most horrible thing is the service. The man at the front desk is LAZY and he even swindled money from us. He took money for taxi we booked for the airport and the taxi never came. So he pocketed the whole thing.

Such a shame as we had stayed at this hotel in 2016 and it was lovely. Sad to see the service and quality has deteriorated quite a bit.

Invited by friends to spend the evening at the hotel, I forgot a bag inside the toilet in the room. We went to dinner and during the meal, I decided to go get my bag which contained my wallet. It was bad for me. The hotel is not monitored: I knocked on the doors of all the rooms which were all empty. The reception was also. After more than an hour, a young man arrived accompanied by a couple who must have been his parents. The mother, a Thai, informed me that she had called the local police because I had broken a vase. I told him that it was correct and that I was Swiss and had insurance that would reimburse him for the amount of the vase. Nothing happened: the police took me away and detained me for 14 hours. My husband had to spend the sum of 50,000 baths to get me out of prison, the cost of the vase having been estimated at 30,000 baths, or almost CHF 1,000.--. A real scam knowing that this item was barely worth 2,000.--. It was therefore paid for in cash and never replaced. Avoid this place and these people. They boast of being Israeli and of bringing terror to Thailand. What a beautiful mentality...

The owners of this low standing hôtel are completely crazy : I was with english friends when I broke a big pot of no value. They said that it was Israël there and called Police. At result, I spent 14 hours in preventive with awfull conditions. They asked me 30'000 baths to go out or they maintaind their plaint what is named chantage ! My husband paid anyway.

**Warning - abusive and threatening staff / management**

I left a bad review about this hotel and their poor service in relation to personal effects that needed to be returned via the postal system and their refusal to do anything to help, other than put a label on the package that i couldn't get collected.

After 3 weeks of trying to convince someone to send it in their normal postal / admin duties I was forced to attempt to try and collect the parcel, only there's no collections on Samui because "this is Thailand".

Instead of attempting to resolve my complaint about poor service i've been accused of being a "scammer" and someone "that hasn't even stayed in the hotel". I've also been threatened and had my valuable property destroyed by the petty management / owners of the hotel.

This hotel doesn't believe in service or even doing the right thing, you shouldn't trust them with your safety or your belongings and their staff are very poorly trained, which stems from toxic leadership who believe that members of the public should not be allowed to post bad reviews about poor service from terrible staff.

I even attempted to pay people to return my things but they are simply "too busy" or too stupid to understand basic service and human decency.

At any other hotel in the world this would have been a simple task for staff to complete and is completely normal for hotels to send and receive something on behalf of their guests - either due to arrive or already departed.

The hotel is self rated as a 3 star hotel, but even in a basic 3 star hotel you get normal desk and concierge services. I would suggest this is a 1 star hostel style lodging and if you want basic services to look elsewhere.

I hope this is a learning lesson for them on how not to respond to people in future and how not to be unprofessional and pathetic.

On a positive note there's so much room for improvement and growth because they really are rock bottom in terms of capability and service.