P10 Samui

Would not recommend this place at all. They have not kept up the rooms. The bathrooms are old, smelly and all the faucets leak. But the most horrible thing is the service. The man at the front desk is LAZY and he even swindled money from us. He took money for taxi we booked for the airport and the taxi never came. So he pocketed the whole thing.

Such a shame as we had stayed at this hotel in 2016 and it was lovely. Sad to see the service and quality has deteriorated quite a bit.

**Warning - abusive and threatening staff / management**

I left a bad review about this hotel and their poor service in relation to personal effects that needed to be returned via the postal system and their refusal to do anything to help, other than put a label on the package that i couldn't get collected.

After 3 weeks of trying to convince someone to send it in their normal postal / admin duties I was forced to attempt to try and collect the parcel, only there's no collections on Samui because "this is Thailand".

Instead of attempting to resolve my complaint about poor service i've been accused of being a "scammer" and someone "that hasn't even stayed in the hotel". I've also been threatened and had my valuable property destroyed by the petty management / owners of the hotel.

This hotel doesn't believe in service or even doing the right thing, you shouldn't trust them with your safety or your belongings and their staff are very poorly trained, which stems from toxic leadership who believe that members of the public should not be allowed to post bad reviews about poor service from terrible staff.

I even attempted to pay people to return my things but they are simply "too busy" or too stupid to understand basic service and human decency.

At any other hotel in the world this would have been a simple task for staff to complete and is completely normal for hotels to send and receive something on behalf of their guests - either due to arrive or already departed.

The hotel is self rated as a 3 star hotel, but even in a basic 3 star hotel you get normal desk and concierge services. I would suggest this is a 1 star hostel style lodging and if you want basic services to look elsewhere.

I hope this is a learning lesson for them on how not to respond to people in future and how not to be unprofessional and pathetic.

On a positive note there's so much room for improvement and growth because they really are rock bottom in terms of capability and service.