Ambassador City Jomtien Inn Wing

Dear Hotel Management,

I recently stayed at ambassador hotel pattaya for 4 nights, from 16th to 20th July However, I ended up checking out 1 night early check-out on 19th July due to the extremely poor level of service and cleanliness at your hotel.
The overall experience was extremely disappointing and far below my expectations. The room was not clean when I arrived, with visible dirt and debris on the floors The housekeeping service during my stay was also subpar, I found the majority of the staff, aside from the front desk, to be unhelpful and unpleasant. Several times I requested assistance or had questions, only to be met with rude and dismissive responses from employees.
In the end, the poor conditions and treatment made my stay unbearable, leading me to check out early and find alternative accommodation. This was the worst hotel experience I have ever had, and I did not receive the level of satisfaction I had expected and paid for.
I hope you will look into these issues and take corrective action to improve the quality of your hotel.

Sincerely,
Ahmed Al Balooshi

Here is a short review of your hotel stay:

The hotel experience was disappointing. The room was not clean, with visible dust and dirt throughout. The service was poor, with staff frequently denying our reasonable requests. Overall, it was an unpleasant stay due to the lack of cleanliness and unhelpful attitude of the staff beside reception I would not recommend this hotel to others based on this experience.

I recommend to not stay here. With this price we could get better quality of facilities and services. I am giving only 1-2 stars for this Hotel. The facility is not fully operated but this could be understood due to the high competition. However the basic must be fulfilled.
- Pool facilities: no more towel on the pool and the laundry room is closed.“ This is what i got from service guys.
- The breakfast: the 1st place that i cannot eat egg. there is no egg ready to take we need to Q up for every 2 eggs/order. the egg cookers are not have sense of urgency and service mind, they cooked it slowly egg by egg and order by order. They don’t care how long of the Q. Moreover one of operator said it is a policy for saving eggs. Additionally, There are only 3 side dishes for breakfast and bad quality of coffee.
- The bedroom: The blankets are stiff and the temperature of air conditioner cannot be adjusted (only low/medium/high for fan are customizable). They suggested to shut it down if u feel so cold instead of giving the temperature adjusted. Moreover there’s no facial tissue, only toilet tissue is available.

Sorry we will never go there again.

Not worth the price. Almost 2000 baht with such a terrible room. Far from the city, terrible breakfast, too noisy. I could even hear what other people in the next room talking. The door in the middle can be opened through another room. Not safe at all.

Worst experience ever!!!!! 🙄

Worst that anything..i havent been such a hotel which have these bad room as well as service ...i recommend dont visit this hotel

STAY AWAY!
Ambassador hotel was a mega city back in the 90s sporting facilities, restaurants, bars, multiple mega sized pools etc.
booked on Agoda hoping to relive the experience and I kid you not, nothing has changed! The facilities have not been taken care of nor have they been maintained. Stayed at ocean wing (tower wing, garden wind and inner wing all closed down and left empty) a massive building with approximately 500+ rooms with no more than 15 being occupied. Honestly felt haunted. Staff at front desk are all Indians that dont speak thai and have not been trained in customer service. No one helped us with the bags from the vehicle, nor did anyone help us to our room. Once up in room honestly felt like a Soviet hotel back in the 90s. Ceilings in hallways had no lights and 99% of rooms were empty. There was significant hammering and drilling noise from the floor above which rendered the room unlivable. I had a business meeting to attend in the evening and felt it would be unsafe for my pregnant wife to be there alone. Staff not trained, security not paying attention and facilities just sad. Sad sad sad. The owners have truly given up on this place, do yourself a favor and dont come here. I ended up leaving the place 20 mins after checking in (even though fees all paid and canceling not possible) and stayed at another hotel nearby. Upon leaving we passed the security box by the gate and told them the place is haunted - security told us they have heard horror stories from both guests and alot from staff! Photo below is taken from ground floor by check in counter. If my experience has not discouraged you from coming here hopefully this will!

One time is enough for this hotel. So old like ages! Dirty and smelly. Full of dusts in the bathroom. Too many people. Bad experience for holiday. Overpriced compare to the quality.

Dec-31 Waiting 4hrs on the front of check in dest, Never understand what is matter? Badest !!!

U NEED TO SEE AN OCEAN WING REVIEW FOR THE TRUTH.