Ambassador City Jomtien Inn Wing

I usually do not write a review but wanted to do it this time to warn other travellers about staying in this hotel.

1. This hotel has probably seen its glory days. When the cab drove in, the compound was huge but with many wings of the hotel closed and looking dilapidated/neglected.
2. The hotel felt empty when i stepped into it. There is only one security guard at the lobby and 2 receptionist. There’s not a single guest or soul I can see in the hotel. Restaurants seem closed and nothing seems to be operating including the aircon in the lobby. The whole feeling is eerie and you wonder what kind of place you are stepping into.
3. Check in time is 2pm but they are “kind” enough to let me check in at 1pm despite the fact that the whole place looks empty. They made me wait for a hour.
4. The room is on the third floor and needs major upgrade. The mini fridge is yellow in side and the bathrobes look like it has not been worn for years. The key is not card tap kind but is a physical key.
5. When I asked them whether they can move me to a higher floor, they told me all other floors are going under renovation with carpets being replaced. Al guests are on the third floor. I do not hear or see any workers around by the way.

I cannot imagine myself staying in this hotel for the next few days. I found another hotel and checked out from this hotel after a couple of hours and forfeited my money.

This place should not be listed at all and charging that kind of price. I would sincerely advise anyone from booking this place as there are many options available In Pattaya.

The hotel is abandoned, the lights are dark, the TV is unusable, and the refrigerator is moldy.

Very disappointed. We reserved this hotel because of how wonderful the new tower looked in photos. Turns out the entire property is under renovation without us knowing at the time of booking, and all guests had to stay in the very outdated building. The new property is not available. When we arrived, it was like a ghost town. No staff, no guests, nothing. Checking in was confusing as well. Even though the staff was polite, all but one staff member did not speak Thai, and their English was very hard to understand. They also did not understand our requests that were made and were visibly confused. Elevators were barely functional, and all the on property restaurants were closed. Power tool noises were heard everywhere in the building. Our room was extremely unmanaged. The rooms did not have card keys, and our key kept getting jammed in the door knob. Mold in the bathroom and the view from our window was just to another building. Our safety box was also not working and needed to be reset several times by a staff member. When we went to the pool, there was no staff, and a set of old pool towels were just left aside for anyone to grab. The pool was also dirty in several locations. The beach outside was unmanaged, trash everywhere, and beach chairs scattered. We canceled our stay and left within an hour of arriving.

WORST EXPERIENCE EVER. All other reviews are correct. To add to the substantial disappointment of the old rooms as many have noted, it clearly states on the hotel notes that the tennis courts are a “freebie”. When we tried to play we were told that we would have to pay. We asked to speak to the manager and explained that as we got ripped off on the hotel we did not want to also have to pay to play tennis when they advertised that the tennis was free ! The manager refused to allow us to play for free. AGAIN, DO NOT BOOK HERE, COMPLETE RIP OFF !!! Picture of manager who refused to make things right.

I am a staff member of this hotel. I work hard. But most of the workers don't get paid. I don't get paid either. That's why most of the workers in the hotel have left. I have never experienced this kind of hotel before. I am very disappointed.

DO NOT BOOK. This place (Ocean Wing) is hugely disappointing. The room looks 50 years old. It is almost dangerous (see the photos of the wires). There is a blanket on the bed, not a duvet. There is hardly anyone here. It is souless. It is more like a hostel than a hotel and it feels so mis-sold. It is the worse 'hotel' by a mile that I have stayed in on this trip to Thailand. I will be asking for a refund.