Khon Kaen Ruenrom Hotel

I wish I could leave this hotel a 4 or even 5 star rating, but there was an incident that was simply not acceptable.

Everything started well, we booked on Agoda, checked in, were impressed by the friendly staff at the front desk, stayed one night, had breakfast and were getting ready to leave for a day of sightseeing. On the way out we informed housekeeping that there was a water puddle in the bathroom behind the toilet.
When we returned in the evening, we were shocked that our room door was wide open and all our belongings had gone. We immediately went to the reception to inquire and were informed that the staff had moved them to another room – without informing us first!
This is completely unacceptable. While it’s a good thing that the hotel would offer us to change rooms due to a water leak, they cannot simply enter our room and move everything without prior notification. Unless it’s an emergency – which it wasn’t.
I think all was probably well intended, but what a big shock when we first saw that our room door was wide open. And it left a uneasy feeling that someone had gone through our personal stuff and move it to a different room (we didn’t have a chance pack up our clothes, as we never expected that someone would move them).
At least nothing was missing when we checked, thankfully!

Not friendly reception, drain blocked in shower, bad smell in bathroom. Very basic Breakfast