The Mangrove by Blu Monkey Phuket - SHA Extra Plus

Nice environment but bad service. Was attracted by the vibe and price there but won’t book again.

Pros:
Nice vibe and quietness of the public spaces and location.
Large room with views of greens and the beach.
Has lots of activities like kayaking.

Cons:
Not clean. As we could see some color marks in the bed sheet and water marks in the desks.
Too moist that even the sheets feel kind wet. But it seems a common issue of lots of hotels in Phuket.
Different to communicate with both English and Chinese but it was ok. While the attitude of the staff was kind of weird and unprofessional. We found the tap keeping running and we called the staff to fixed it. However we didn’t get even any apologies from the staff at the reception. And even they were kinda unwilling when we asked for second room card.
And I felt allergic after staying there so I requested to cancel following order, but they refused for the in-refundable policy of this order. And it’s weird that they had three staff to talk with me through the phone one by one and were kinda rude.