Kervansaray Hotel - Special Category

The decoration and equipment services of this hotel are very good, with a quaint and elegant front hall and back garden. The room is spacious, clean and stylish. But I must suggest not to buy their breakfast (if it's not in the peak season), which is expensive and there is nothing to eat. Then what made me angry was that when I gave this reaction to their manager, the attitude of replying was very bad, which greatly ruined my experience. Secondly, the waiter knocked on our door loudly before we checked out, which was completely different from my experience in the UK.

Positive 1. The reception staff and cleaning staff were very friendly 2. Great hotel location. Close to the ferry dock, taxi rank, banks, the square where the Ottoman-era Clock Tower is located, restaurants, cafes, banks, etc. 3. Clean and spacious room 4. Bathroom with good water flow Negative: 1) The hotel photos are not recent. We know that, as is the case with most hotels that advertise on the internet, their photographs are not recent so do not expect anything similar to them. 2) Discomfort getting to the room passing through people eating. To get to the room you have to pass through the tables in the patio that separates the reception from the building where the rooms are located. This wouldn't be uncomfortable if that place was designated only for hotel guests, but in the afternoons, the patio becomes a restaurant and the tables fill up. 3) Garbage and cigarette butt smells on the way to the room. After going around the restaurant tables, you go through a hallway where on the left side they have a cabinet where they keep trash cans and dirty ashtrays. 4) Lack of order and cleanliness After passing through the furniture with trash and dirty ashtrays, there are 4 steps. When you go up – on the right-hand side – you can see discarded garden furniture that causes a very bad impression and when you enter the building where the rooms are, you find carpets, vacuum cleaners and – dirty – bed linens thrown on the floor. 5) The room • Although it is spacious, the double bed is pushed up against the wall, which makes it very uncomfortable to get in and out of bed (on the side facing the wall). There is a piece of furniture that only had a hook to hang clothes and the space is not adequate to store clothes; In addition, there was no furniture or bench to place the suitcase. • The mattress seemed quite worn out, we were able to sleep but not comfortably • We were unable to use the sort of desk for computer use because the electrical outlet was occupied by the connections for the TV, the mini bar and a lamp. (I didn't dare unplug the lamp for fear of causing an accident) • The Internet was slow • The bathroom urgently needs cleaning in areas that look disgusting and the shower is missing one of the doors so when you shower you have to be careful that the water doesn't spill out onto the bathroom floor (by the way, in the old photos of the hotel you can see that the bathroom had both doors) 1. The area where they offer breakfast is poor and untidy • Stained and/or dirty tablecloths • Food placed on the bar where drinks are served giving a poor appearance. • Quality of the food offered average • They offer paper cups for drinking coffee If the Kervansaray Hotel, which runs a restaurant and has the space, tablecloths and dishes to -with a little effort- offer a buffet that invites you to sit at the table, even if it was the same food, we cannot understand how it is possible that they offer their guests the minimum even though breakfast is free. Con