Mark Warner Phokaia Beach Resort

The hotel is in a nice setting and offers a lot of activities for all ages. However, for a family resort the hotel is unbelievably noisy at night. The family rooms are basically right behind what seems to be the party area and the music will blast (!) until well after 11pm at night. I would not mind a bit of music in the distance but this is absolutely unacceptable for a place that advertises itself as a family friendly hotel.

Nice place but terrible approach to the childrens' activities. Total refusal to put children in appropriate activities for their developmental stage. Multiple families in the resort at the moment in the same situation and not able for their children to access the activities.

I actually really like this Hotel but what I have experienced today was an absolute nightmare! We came here, 2 couples to have a nice and calm time at the beach. They have charged us 1000 Lira per person WITHOUT telling us that there is going to be a sound check going on for 3 hours straight!
The boxes and microphones were so loud that we had to go to the reception. At the reception, the girls were nice but the sales manager was REALLY RUDE, he said it’s a 5 star hotel and that’s its normal that things like this happen and has not managed to give us our entrance money back or another solution for customer satisfaction!
When I came back to the beach the boxes were again so loud, 2 other people complained about it and said they will unplug the boxes if it carries on like this!

THANK YOU FOR NOTHING! I wish I could upload videos here !