Sunis Efes Royal Palace Resort & Spa

It is a reasonably nice, clean hotel with a beautiful pool, beach, clear sea, and helpful staff. But a few things we were not so keen on:-
We booked as there are five ala carte restaurants. However, when we arrived, we learnt that we could only attend one per week.
The buffet food was exactly the same nearly every day.
Pizza was served at lunch and dinner, but only one flavour was available.
The beef on the burgers was of low quality, and for some reason, no cheese was available on the burgers.
It was not possible to get a Turkish Kebab in this Turkish hotel.
The shower in one of our rooms in the 'Royal Suite' was blocked and very smelly.
The evening entertainment wasn't great. I attach a photo of the 'sea view' from the £1,500 a week Royal Suite with Sea View.

Visited this hotel with my family at the start of the kids summers holidays. Booked with Jet2 and for value for money this was excellent. I have visited Turkey before and wasn't overly impressed or in a rush to return but thought this changed when we arrived.
The hotel, setting and decor are 5*.
The food is good although maybe catered more so for other cultures.
There is lots to do so you won't be bored.
My biggest issue was the staff/service. Good service was a rarity. The good staff merely did their job, no one ever going above and beyond to make you feel welcome or special. I get it is a big hotel and staff are busy but I have been to many hotels where the service is a 100 times better. Some staff can't speak English, again I understand this may be a lot to ask but when working customer service I would expect the staff to be trained in some common used phrases. One day I got ice cream for my family, asked for vanilla and was about to be given anything, when I asked what flavour the ice creams were the staff didn't understand this simple question. My 12yrs old son would regularly be ignored when trying to order drinks or snacks by the bar staff. The bar staff being the worst of all, they come across as not being interested in the job and very arrogant. This really let's the hotel down as a whole. Like I say there are some good staff but you are lucky if you get these.
These are mainly the ones from from Asia and Far East who have a good understanding of languages. The yoga teacher from the entertainment staff is also very friendly.
The Turkish staff though are definitely in need of retraining.
My son made friends with the man who runs the shop Cashmere so he gets a special mention.
I did have an issue were our kettle in the room was leaking water. This had to be reported twice and took 2 days to resolve. I also had to mention to reception our maid failed to replenish our coffee, left us with dirty tea spoons and never replenished our toiletries, the latter never being resolved.
At the end of this holiday I was left feeling the same as when I arrived, not over fused about Turkey and in no rush to return.