Sheraton Grand Samsun Hotel

The staff were very uninterested and did not seem to want to help assist us in any manner.

We paid $110 to use the pool. After paying , I asked where the locker rooms were, I was told that they only have changing rooms (booths) and don’t have lockers. I asked if there was any where we could leave our belongings since we had multiple bags we didn’t want to lug them around to the pool and cafe. I was told there was no way they could hold our belongings and that front desk wouldn’t either. I brush this off because I didn’t want to ruin the mood for the day.

We step on the beach section and the sand is covered in plastic trash and cigarette butts.

We go to the pool side and start swimming but after an hour it starts to rain and gets windy. I ask if we can use the indoor pool because of the weather and I’m told that the price we paid (6000 Turkish lira) doesn’t include the indoor pool. But when I had called in advance, I was told it did include the pools. I then asked if we could use the sauna and they said it has been closed since COVID began.

The pool’s front desk staff were very passive and made me feel so uncomfortable that I just gave up and left because I felt so disrespected.

This has been the worst Sheraton I’ve had the displeasure of wasting my money at.