Club Resort Atlantis

We got things stolen in our room, and we are not the only one it happened to.

This hotel has a lot of potential, but it’s not quite an amazing experience staying there. I stayed here for a week with my family and we were sadly disappointed by our stay.

To start off, the rooms are very old and worn down, with a lot of broken furniture, the beds are extremely hard, and the lighting in the room is very poor. We had no hot water in our room when we arrived, and had to ask reception 5 times over the course of two days to send someone solve the issue. They kept saying that someone will eventually be coming but no one came, so we requested to change room. The other one was a bit nicer, being bigger and having a view of the sea.
Also in that first room, we came back the second day around noon, when the cleaning ladies were cleaning our room, to discover that a pair of AirPods that we had hidden in a bag, was not there anymore. We checked its location, and it had been located for the last time 30 minutes before near the laundry of the hotel. We went there, and the AirPods connected, showing they were in the vicinity, although we couldn’t locate them precisely. The cleaning staff were really helpful searching through the bags of towels and sheets, but to no success. The fact that the cleaning ladies were finishing cleaning when we arrived and that the airpods had pinged 30 minutes before that away from our room means that someone had come into our room and had gone through all our stuff, before stealing the AirPods. A few hours later we checked again their location to see them in the closest city, and then to another one to the south, where we have never been. We reported the incident to the reception, who did nothing about it other than saying that we had probably lost them and that they had never heard of things being stolen in rooms. We did however speak to a staff member working at the entrance of the hotel, Yasin, who was kind enough to offer us a drive to the nearest police station to make a report for insurance.
But the story doesn’t end here. As we were checking out on our last day, another customer came to the reception saying that he got money stolen out of his room. So we weren’t the only that it happened to…

Now let’s talk food. The buffet is alright, don’t expect high quality food. The main dishes are nearly identical every day, with only the sauce changing for the most part, and there isn’t a lot of choice when it comes to sides - only rice and potatoes basically. Most of the food cooked in front of you is cold because the place were they put the food at once cooked isn’t heated, especially for the fried eggs and pancakes, eating them cold is not very enjoyable.

Overall the hotel needs to give more informations upon arrival, like a map of the resort, as well as the opening hours of the little restaurants scattered around, so that you don’t find out it’s closed when your in front of it. Signs would also be a good addition, telling the shortest path to take to a certain interest point.

Overall, a hard working and devoted staff, but a management who doesn’t exploit the place’s full potential. Would not be coming back.