Zanzibar Star Resort

The worst hotel experience we have ever had.
Below is the reference for our stay at Zanzibar Star Resort 16/02/2020-21/02/2020.

On the positive side: The location of the hotel is good, the room is spacious.

On the negative side, there are way too many problems with this hotel.

We arrived in the hotel at 15:00 on 16/02/2020.
Despite check in time 11:00, our room was not ready and the receptionist asked us to wait half an hour until it will get cleaned. We waited and waited and waited and the receptionist kept saying “soon be ready”. Three hours late at 18:00, the room was still not ready. After insisting, we were accompanied to our room, only to find out that our room had many items missing in the room, some items were not installed and our room was still not ready to be used.

The following items were missing in our room: night tables, night table lamps, rubbish bin, door rug, balcony chair & table, lamp & bulbs, bed mosquito net, safe, mini-fridge, hairdryer, soap, shampoo, shower towels.

The rooms was not clean, bath water tube was half connected- half hanging out of the wall.
Bath tube missed a spare part and the water was flowing out from the gap where the spare part was supposed to be.
TV was not set up, Aircon was not working, remote control from Aircon was missing.

At the first night we discovered some additional problems.
The electricity (including aircon, water pump, etc) were being switched off by management at around midnight, the room got extremely hot and one could not flash the toilet or wash hands after using it.

Aircon installed on the second day (when it worked) was continuously leaking.

Garden view of the room – has a view on left behind construction rubbish.

The bath towels -when brought to our room- were brought in wrong numbers (less than number of people in the room).

The supervisor Calvin promised to fix problems in our room by the noon of the next day and after some insistence on our part he promised to reimburse one night from our 5 night stay. We agreed that we will accept that (because it is hard to find any other place in the last minute).

The supervisor failed to keep his promise. Half of the items were not fixed /not installed in our room even by the end of our 5 night stay.

The Supervisor Calvin did not want to return the money he promised and he was also not interested in sorting out half of the missing & uninstalled items in our room. The supervisor Calvin was disappearing each time he saw us approaching the reception area avoiding our attempt to sort out the room situation.

Only after the fight, chasing the supervisor Calving from Morning to Evening and returning to reception three times (as Calvin was missing), he returned the promised money.

One more thing regarding this hotel.
Unsanitary condition in this hotel could easily result in getting sick in this hotel.

Restaurant /reception area has a toilet but it does not have a sink to wash hands.
Nobody bothers to provide toilet paper in that toilet.
Breakfast has very slow service and very limited choice. Eggs have chicken poop all over the eggs and the cook does not bother to wash eggs before making omelette or fried egg.

Also, the road from Hotel to the beach is not paved and you get covered in sand and dust with each passing car.

Very poor service.