Hilton Garden Inn Albuquerque/Journal Center

The hotel isn't bad, but it's not the fancy hotel it pretends to be. The lobby is nice, but, beyond that, it isn't much to write home about. The rooms are small, even compared to much cheaper places. The bathroom isn't ventilated, so taking a shower is uncomfortable, though you could probably turn it into a makeshift sauna. The walls don't block sound well, so you can hear neighbors talking at night, but the worst part of that is the sound of the extremely loud toilets. During my stay, we got four room keys, two of which worked. We switched them for new ones, but one of the four still didn't work. Our TV had to be reset and the light in the entrance didn't work. Apparently the part for it is very specific, so it was out during our whole 3 night stay. The AC was inconsistent, and made one end of the room freezing cold in order to keep the other end room temperature. We had a discount for the room when we booked, and it was a hotel which reflected the price we paid. It's definitely not the worst, and the service was nice, but I don't imagine I'll be a repeat customer.

This was the first time staying at this hotel (we have stayed at 6 other hotels over the past ten years). We were extremely pleased with the facility and will certainly stay there again.

Nice hotel, we had a good experience here. Staff was always great.

Did not meet expectations. The elevator and room smelled very nice. But the noise insulation from next door rooms is zero, the entrance and bathroom doors at odd with each other, and drafts in the hallway make the door lock bang. No spare toiletry items are available, and no apologies or sorry about that. Also, charging ($13) for a mediocre continental breakfast (more for anything else) that lesser hotels provide for free, and to not alert the customer at check-in was un-American and substandard. After a night's sleep cut short for that, the room key deactivated going up from the lobby. No apologies. The desk employee seems disinterested, has no smiles and little customer service skills.