Marriott Anchorage Downtown

Hit a major snowstorm added to Alaska Airlines jets being grounded for FDA safety reason (door flying off mid-air) and never made it into anchorage. Called the hotel to confirm cancellation and was told I was all set and wouldn't be charged a cancellation fee.... all lies. They charged me just the same and refused to waive the cancellation fee. Avoid this hotel at all costs. Rude customer service.

As a Lifetime Platinum Member, I cannot recommend this hotel. Rate is around $500. A night— totally over priced for a run down, horrible staff hotel—-Upon arrival, valet is nowhere to be found— while my husband gathered luggage outside, I asked a clerk, whom I later found out was the front desk manager, if there was a concierge desk and she replied RUDELY , “What’s THAT?”……. I then asked if there was help with luggage and she pointed to a luggage rack— I brought the luggage rack to my husband who was upset there was no help— I returned to the front desk and again asked for help with our luggage and she called someone on the phone to come help—- seems she didn’t want to disturb him!! As she checked us in, I asked about club room hours and she LAUGHED and said it was closed on weekend, but not to worry, she was going to give us one free water— she was extremely unprofessional and talked down to us— and kept having a discussion with her other staff member about going to karaoke that night! While checking us in— she forgot to give us a breakfast voucher and when I reminded her, she laughed AGAIN, and said we needed to pay an up charge if we ate the buffet!! Finally, I had enough and asked her to transfer my reservation to the Sheraton, which was down the street— she said I would not get a refund!! As a lifetime Platinum, I knew this was incorrect, but assumed possibly the rules changed!! When I got in my room, I called Marriott Bonvoy and was told I could have cancelled and would have received a full refund if I had not checked in— she lied to me!! The room was simple, view of parking Lot was disgusting, and peeling paint is on the walls— lumpy bed needing new mattress— WOULD NOT RECOMMEND!! I should have left and gone to the Sheraton! —- I’m thinking someone within the hotel is putting positive comments when negative posts are entered…. No way this hotel can get a 5 star— just no way!!!!

Our recent stay at this hotel was HORRENDOUS. First, it was noisy the entire night from - what sounded like - the duct work in the walls. Second, the front desk manager is a fraud. They promised to make copies for us as a courtesy (no charge) and then almost doubled our bill with extra charges when we checked out. Stay FAR AWAY from this scam place.