Residence Inn by Marriott Des Moines Downtown

Awful experience. Tried reserving rooms for the hotel next door for my wedding. Had so many troubles reaching the hotel event coordinator (who was the coordinator for this hotel and the one next door) to reserve the rooms, emailed many times and called multiple times as well. When he would finally answer the phone, he would just tell me to email him. Ok? But you don’t email back, thus forcing me to call to make sure you are actually receiving my emails. He eventually reserved us hotel rooms for this hotel (again originally wanting the other hotel) but at this rate I didn’t want to change it because of the struggles we were having reaching him. Our guests then had issues reserving the rooms saying there were no rooms saved under our wedding name and we had to contact him again and again and again. At this point, I made another review talking about how we talked to some foreigner out in CA who asked me how to spell “bride and groom” and then once I gave him my card number, he hung up on me. This also happened to my mother when getting her room as well…Come wedding weekend, rooms were dirty. The pull out bed had many stains, a used fork, and a pen in it, so obviously not cleaned. Too many issues and stressful experiences to recommend it to others. Too expensive as well.