Best Western Plus Fresno Airport Hotel

They should name this hotel the best western plus some bed bugs. This hotel is infested with roaches and bedbugs. I came from Phoenix,AZ a 10 Hour drive to come to a hotel full of bed bugs and roaches is absolutely unacceptable. It was such an inconvenience. I had to get a hotel 40 minutes away. Once I arrived to my hotel room, a roach came out and said hi to me, the beds were filled with bedbug eggs. I showed the front desk the following pictures below and they did offer me another room. I went into the new room and the beds were still infested with bed bugs. This hotel needs to be shut down.

Sadly, a friend of mine needing a safe place to stay, because of a domestic issue, tried to stay at this hotel last night. She went there in the middle of the night fearful for her well being from her husband with mental illness, she showed up @ 3:00am clean nicely dressed, with her packed change of clothing in an overnight bag, good credit cards & she is not lacking in money. She got turned away because they have a policy that requires locals to put down $250.00 cash deposit...she had even stayed there prior before with no problem checking in & paid without incident, but the night clerk on duty wouldn't even check her name in the computer's history or help her! Most people don't carry that kind of cash in the middle of the night when they need a safe place to stay :( Shame on you Best Western Plus for not being there for domestic violence victims trying to find a safe place to stay ...esp. when they have the means to pay for a room & are a good person! I phoned corporate & they basically said they have the right to refuse a room to anyone & they said a domestic violence victim is different than someone seeking shelter from a crisis such a hurricane Harvey??? Really, how so, she was in danger! This is discrimination Best Western!