The Westin Hilton Head Island Resort & Spa

The hotel is generally nice and clean. The building is older. The location and setting is very nice with pool area being the nicest part of the property. The rooms were fairly modern. The service in all areas was average to slightly better than average. The concierge was very nice and very helpful and the highlight service. The room cleaning was missed one of the days we stayed.

This is out first time to visit Hilton Head Island. Staying in Westin gave us a beautiful memory over here. The room with an ocean view allowed us to see the sunrise and sunset. It felt so pleasant and relaxing while sitting in the balcony along with the breeze from ocean. We simply love this place and will come back again.

The only reason I didn’t give them 5 stars is because they have the cheapest toilet paper I’ve ever used in my life, little on in a swanky resort. The bed is very comfortable and the food was good. We had an ocean view room but not worth the extra money in my opinion. Bring your own toilet paper unless you have figured out how to use there two ply that you can see through.
The best thing for me was being able to enjoy the low light levels and being able to star gaze half the night. Absolutely amazing views of the sky. Actually able to view 15 constellation 3 different nights.

+ Great location with lots of fun for the family. Lighthouse was great, beach was amazing, lots of shopping and food.
- Pet policy does not allow cats. They did not explain this on zenbooking.com and it created issues.

All the employees at Westin were professional and great. Our breakfast was our only problem. Took three trips for them to get the food right, bit in the end with out us asking they refunded us for the entire meal. I would not have a problem coming back to them again.

Very nice spot. We've been coming here 3 years in a row now. The service this year has gotten noticeably better. The drinks are wonderful and reasonably priced. Most of the food is good, though anything tomato based has a definite middle school quality. The staff is very responsive to special requests. The rooms are nice. But when booking there is no way to choose even what floor you are on. Even after booking there is no one who can give you your room number. I wish this would change, as there are certain rooms and areas we love. But it is more like a lottery. The rooms are fairly clean. But there are chipped furnishings and twice we've gotten to our room to find cigarette ash on the balcony. The hotel is on the North end of long line of hotels. Every other hotel has a great view of packed beaches. Here, though, the beach seems more private. Due to the shape of the hotel the pool areas are also more private. It feels very exclusive, and has easy access to the rest of the island.

An excellent place. I was here for a conference last summer. The facilities are excellent and they have a nice stretch of beach front. You can rent umbrellas and chairs and have them reserved for you, so you always have a spot on the beach waiting for you. While we were there, there were lot's of people on the beach having portraits done.

Extremely friendly staff with exceptional service and services. Pool service was nice with good food and drinks. Pools were clean. Beach access was easy. I look forward to coming back.