The Westin Jersey City Newport

I brought my mom here for her birthday weekend. Sadly I did not have a very good experience and it definitely did not meet my expectations. When I first arrived and checked in, I was quoted a larger amount then what I had booked for. I asked why the amount was a little more than two hundred dollars over. I was told, it was just in case anything was charged to the room. (Not sure why I wasn't told prior to my stay) What if I didn't have the extra funds in my account?? After I booked this stay I found out there were no microwaves in the room so I called the hotel and was told I can request one when I checked in or at any point during my stay. When I get to the hotel, I was told there was an extra charge if I wanted a microwave. Again, why was I not told over the phone about this "extra charge"?? Since it was first time at this hotel, I asked the front desk a few questions such as what time is breakfast, what restaurants are here, where is the pool etc. I barely received a response or even a hello. The woman had a sour unpleasant attitude and didn't seem to happy with my questions. It's as if I was bothering her which was extremely unwelcoming. To be honest the only people who were really nice and friendly was the breakfast staff at Half Moon and the house keeping women. The hot tub was disgustingly dirty. You could see grayish colored dirt floating in the water and stuck all around the tub walls (on both days I was there) Pretty gross to try to relax in a hot tub full of peoples dead skin and dirt. To top it off the pillow cases and sheets had stains on them. I am extremely disappointed and really expected so much more from this hotel. Overall I did not have a good experience here. For the amount of money they charge, this place was just mediocre. I have stayed in many other hotels in which I paid WAY LESS and received the proper service all around.

Room was very comfortable and I can not rate the breakfast as I did not have opportunity to try it. There was not complementary breakfast and base on the price and place my collogues stay, they did have a complementary breakfast for less money. Same area in Jersey City.

Nice rooms @Westin Jersey City. Spacious. I'm a sucker for a pretty bathroom w/a nice shower. BUT, avoid the rooms across from VB3 restaurant/club on Washington Blvd. It's 1 AM & the music is loud.