Argosy Casino Hotel & Spa

The hotel room for us was clean and quiet. However, my parents were first placed in a dirty room before being moved. The service at the restaurant was painfully slow and the waitress got our order wrong multiple times.

We left a pair of shoes at the hotel, and the next day they were gone. Never heard of a hotel without a lost and found.

Finally, we were supposed to receive a $5 food credit, but never received an option to use it. We weren't even told about it. I had to ask what the hidden "Amenity" fee was for to be informed about it. At check out.

On a positive note, the Christmas tree was nice.

My first time visit to the Argosy casino was as a tourist back in 2017. During this visit, I won a few games, made some new friends and really had a great time. My second visit was yesterday and it was the worst experience... My throat and nose are still burning from the amount of cigarette smoke inside of this casino. This casino is advertised as having smoke free areas. Let me make it clear- once you are in the main areas there are no smoke-free zones. This is due in part because of their poor ventilation and filtration systems. Even in the non-smoking area you will smell an overwhelming amount of cigarette smoke. The inside is dark, hazy and gloomy. People were walking around almost like zombies. Even wearing a mask and sticking to the non-smoking area was not working. People were smoking in the non-smoking area and workers were walking around completely oblivious. We played six different machines without any success. In addition, the volume controls were broken on many of the machines. Even when you cashed out your tickets (not from winning) noise rang out as if you won a heavy amount. I always pay attention to the guests around me to see if anyone is having a good time or receiving any good payouts. No one was winning. We stayed for an hour and left due to the overwhelming amount of cigarette smoke (in the non-smoking area). On our way out, we noticed other couples that arrived with us and they were leaving due to the same issue.